Integrations and support engineer

We are looking for an Integrations & support engineer. You will play a key role in supporting our customers and helping them integrate our software into their existing workflows using no-code tools. This role is ideal for someone with a technical mindset, strong problem-solving skills, and a passion for improving customer experience.

Your Responsibilities:

• Serve as 1st line support, reviewing and responding to incoming customer requests via email, chat, or ticketing systems.
• Diagnose and troubleshoot issues, escalating complex problems to the relevant internal teams.
• Assist customers in integrating our software with their processes using no-code/low-code tools like Make.com and Zapier.
• Design and implement automation workflows based on customer requirements.
• Collaborate with product and development teams to communicate recurring issues and contribute to product improvement.
• Maintain and update internal documentation and integration templates.
• Provide occasional training or onboarding sessions to customers regarding integrations and best practices.
• Ensure high levels of customer satisfaction through professional and timely support.

Must-Have Qualifications:

• Hands-on experience with no-code tools such as Make.com, Zapier, or similar platforms.
• Proficiency in working with APIs and JSON data structures.
• Excellent verbal and written communication skills in English.
• Prior experience in a technical role such as software tester, automations engineer, junior developer, or business analyst.
• Ability to work independently.
• Understanding of RESTful APIs, webhooks, and integration patterns.

Nice-to-Have Skills:

• Working knowledge of German or Dutch (A2 level or higher).