Support/Moderation Specialist

We are appflame, a product IT company. We create life-changing products that break the rules of the game in the category. Geographically, we are located in Ukraine, but in reality — all over the world.

We are looking for the daring and enthusiastic people. Those who are fans of creating real products and dream of launching and developing cool startups. You have ambitions, and we have comfortable conditions for their implementation.

Your project: AdConnect. It is a business that specializes in building communication platforms, as well as SaaS solutions for traffic management and increasing user retention. Our project portfolio includes: web products in the social discovery, advertising network, SaaS solution for user retention. Our products have millions of users from all over the world — North and South America, Europe, Australia, and the list of markets is constantly growing.

We’re looking for bright, motivated individuals to join our Support & Moderation Team and help us maintain a positive, safe, and engaging community.

This is a flexible, remote role that lets you set your own schedule. It’s a great opportunity to strengthen your written English, grow your communication skills, and be part of a team that values long-term collaboration.

You will:

• Respond to user inquiries via chat and email (and phone in the future), ensuring a smooth and helpful experience.
• Moderate user-generated content (text and visuals), profiles, and report policy violations.
• Conduct occasional research projects.

• Report directly to the Head of Support & Moderation.

   

  From you:

• Strong written and verbal English skills.
• Willingness to work night shifts and weekends — our team runs 24/7.
• Access to a personal computer with a reliable internet connection.
• Flexibility to work rotating shifts.

• Prior experience in content moderation is a plus.

   

  We offer:

• Competitive salary paid in USD.
• A supportive, collaborative team.
• Continuous guidance and mentorship.
• Fully remote work setup.
• Bonuses for referring friends.

Your journey to the job offer: message from the recruiter > test > interview> final interview > job offer.

Why appflame?

• Involvement in Ukrainian products that compete with the world’s best players.
• The ability to implement your own ideas, not the feeling of a cog in the system.
• Meaningful and useful products, created not just for shareholders to earn money.
• A sense of yourself among your people who are charged with results.
• Work with the global market and a huge audience.
• Direct contact with Snapchat, Facebook, Google, Apple, and access to their best practices.
• Well-established processes and no barriers to growth within the company.
• Transparent evaluation of work based on personal performance indicators.
• Powerful social package and fair compensation.
• We provide all conditions for your talents to be fully revealed.

We are loyal to our people. Our loyalty doesn’t fade at the end of the working day. We do not leave our people alone with their problems: neither professional nor personal.

Join us.

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We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.