Site Reliability Engineer

We are currently seeking an experienced Site Reliability Engineer to join our dynamic Platform Tribe.

Key Responsibilities:

• Manage day-to-day alerts, system checks, and issue escalation as necessary.
• Provide 24x7 on-call support for critical SaaS events.
• Document issues and remediation steps.
• Proactively create monitors within the EKS/K8s ecosystem.
• Deploy to EKS/K8s cluster using Terraform and Helm/Flux.
• Enhance infrastructure health by implementing checks and scripts to address known issues.
• Maintain and develop deployment code.
• Implement/integrate new technologies into our Cloud Infrastructure.
• Collaborate with other teams to provide top-notch support and assistance.
• Prioritize customer focus in planning deployments/updates, ensuring minimal impact.
• Conduct RCA and take necessary corrective actions to prevent issue recurrence.
• Assign alert-related actions to the appropriate team after investigation.
• Handle support requests for environment-specific actions.

Requirements:

• Strong experience with issue processing (RCA, Postmortems).
• Proficiency in Kubernetes (deployment, scaling, troubleshooting).
• Familiarity with AWS, Terraform, Docker, CI/CD.
• Experience with monitoring tools like DataDog, Prometheus, Grafana, and logging solutions like Elasticsearch, Logstash, and Kibana (ELK Stack) or AWS CloudWatch.
• Strong understanding of networking concepts and protocols.
• Proficiency in at least one scripting language (e.g., Python, NodeJS, Go).
• Experience with configuration management tools like FluxCD/ArgoCD.
• Proficiency in Git or other version control systems.
• Familiarity with incident response and management tools like PagerDuty, Opsgenie, or VictorOps.
• Ownership, proactiveness, persistence, and passion for maintaining a high-traffic online platform.

What We Offer:

• Quarterly Bonuses based on transparent and systematic evaluation.
• Flexible Work Schedule.
• Remote Work Option for Enhanced Flexibility.
• Comprehensive Medical Insurance for you and your significant other.
• Financial Support for Life Events.
• Unlimited Paid Vacation.
• Unlimited Paid Sick Leave.
• Reimbursement for professional development courses and training.