Head of Retention (iGaming) Offline

A Ukrainian product IT company that creates technologies for the iGaming industry is looking for a Head of Retention. The company develops proprietary software solutions, maintains large-scale infrastructure, and provides B2B services in the online entertainment sector.
This role is for a strategic leader who knows how to think in numbers, build long-term customer relationships, and knows how CRM affects business metrics.

What we offer:
💸 Competitive salary
🌍 Flexible format - remotely, in a convenient time zone (up to ±4 hours from Ukraine)
💻 Modern equipment and everything you need for comfortable work
🎓 Payment for professional training and attendance at specialized conferences
📊 Influence on key metrics: retention, LTV, churn
📈 Regular review of compensation and professional level in accordance with the results
🧩 Work with a custom stack: ready-made + custom CRM solutions
🤝 A strong team of like-minded people without unnecessary bureaucratic processes
🚀 Dynamic environment with ambitious development plans

Our candidate:
🔹 Has 2+ years in a leadership position in CRM/Retention in the iGaming industry
🔹 Has worked with Tier 1 markets (USA, Canada, Western Europe)
🔹 Has hands-on experience with Smartico, Optimove or similar custom platforms
🔹 Speaks English at B2+ level for daily communications
🔹 Confidently works with metrics: segmentation, CJM, A/B testing, loyalty, re-activation
🔹 Able to manage a team, coordinate CRM campaigns and integrate analytics into daily work

Main tasks:
✅ Building and implementing a CRM strategy
✅ Management of omnichannel campaigns (email, SMS, push)
Optimization of the user's communication cycle
✅ Data analysis and implementation of data-driven solutions
✅ Collaboration with marketing, analysts, product and technical teams
✅ Mentoring and managing a team of CRM specialists

Stages of hiring:
1️⃣ Interview with a recruiter.
2️⃣ Interview with the HM.
3️⃣ Offer :)

This role is for those who want to see the result of their work, influence the product, and develop together with a team that builds a technologically complex but flexible business.
Write to us if you want to know more - we will be glad to meet you!