Customer Support Representative (English, B2-C1) Offline

We are looking for a Customer Support Specialist  to provide excellent service across our client project. Our client is a cloud-based ERP system designed for manufacturing businesses, is looking for a proactive and tech-savvy CSR to support and engage our growing customer base. You’ll play a vital role in both onboarding and supporting customers, ensuring they get the most value from the platform.

Requirements:
✔️Background in company administration, material logistics, or manufacturing;
✔️Strong communication & training skills – able to explain complex features clearly;
✔️Experience with business systems setup or implementation;
✔️Comfortable with pre- and post-sales customer interaction, but no cold sales.

Responsibilities:
➖Become a system expert in the Online platform to guide customers through setup and usage;
➖Configure the Online platform using data provided by customers;
➖Conduct live screen-sharing sessions and video calls to train and support customers;
➖Handle customer interactions through Zendesk (tickets and chat); manage occasional calls via Zadarma;
➖Assist with both pre-sale engagement (answering product questions, following up with interested leads) and post-sale support;
➖Manage and nurture existing customer accounts — no cold outreach;
➖Conduct regression testing on new system releases to ensure key use cases function correctly;
➖Collaborate with the team using Microsoft Teams and PipeDrive.

Would be a plus:
✔️1–2 years of experience in Customer Support, Customer Success, or a similar role;
✔️Familiar with Zendesk.

Work conditions:
➖Remote work;
➖The probation period: two months;
➖Schedule: Mon–Fri, 9:00 AM – 5:00 PM UK time (11:00-19:00 Ukrainian time).