Retention Manager

Company Introduction

About RNK Health:

RNK Health specializes in selling licensed over-the-counter (OTC) medications in the U.S. through its own brands and partner networks. Our mission is to make high-quality medications accessible to all at fair prices. We focus on providing supplements, vitamins, and nutrients to support physical health. Our goal is to help users achieve better well-being, appearance, and overall body tone through personalized recommendations. We combine science-based nutrition approaches with users’ individual needs, providing practical advice in a convenient online format..

To learn more about us, please visit: rnkhealthmeds.com

Please review the following requirements and responsibilities. If you are interested in this position, please submit your application.

Must be ok working later hours at least until 2:00 PM NYC (Kyiv Time 14:00 — 22:00)

Location: Fully REMOTE

Salary: Commensurate with experience

Type: Full Time

Responsibilities:

• Develop and implement retention strategies to increase customer loyalty and reduce churn.
• Analyze customer behavior and segment audiences to create personalized campaigns.
• Manage loyalty programs, reward systems, and other initiatives to retain existing customers.
• Collaborate with marketing, product, and customer support teams to ensure customer satisfaction.
• Monitor and evaluate the effectiveness of retention campaigns and report results to management.
• Design and run communication campaigns (email, push notifications, SMS) to engage users.
• Identify reasons for customer churn and develop action plans to address these issues.
• Keep up with industry trends and competitor strategies to enhance retention initiatives.

Requirements:

• At least 3 years of experience in customer retention or a similar role.
• Proven experience in customer retention for medication sales is a priority.
• Strong analytical skills with the ability to work with tools like Google Analytics, Mixpanel, or similar.
• Experience with marketing automation platforms (CRM, email marketing tools).
• Native-level fluency in English (C1 or higher preferred).
• Strong communication and collaboration skills with cross-functional teams.
• Ability to work remotely and be flexible with working hours, ideally following Florida time but at least until 2:00 PM NYC time if not based in the U.S.

What We Offer:

• Competitive compensation based on experience.
• Flexible working hours and fully remote position.
• Opportunities for professional growth and career advancement.
• A dynamic and supportive team.

Recruitment Process:

• Initial discussion with the recruiter via messaging.
• Meeting with the Chief Business Development Officer (40-50 minutes).

• Meeting with the CEO (20 minutes).

  *all communication is exclusively in English

Benefits:

• Fully remote work and flexible schedule, allowing you to independently plan your workweek. The main requirement is timely reporting on completed work.
• Paid sick leave — 5 days.
• Paid vacation — 20 days per year after the probationary period.

Probationary Period: 2-3 months.

If you are interested in this position and meet all the requirements, please submit your resume. We look forward to receiving your application and hope for a successful collaboration with you.