Customer Success Manager

Gamzix company, a dynamic player in the iGaming industry:

  • Was founded in March 2020 with a vision to redefine the world of online slot games
  • Has already successfully produced 60 slot games
  • The team has grown to over 80 skilled professionals, and we continue to grow
  • Two strategically located offices in Europe.
     

Responsibilities:

  • Monitor client placements and chats daily (via messengers/service desk)
  • Verify campaign conditions and launch manual tournaments weekly
  • Prepare and send personalized client reports monthly, along with updates on new releases
  • Keep structured client data up to date (contacts, chats, documents, etc.)
  • Maintain reports in Google Spreadsheets
  • Work with Jira (create tickets, control progress, monitor deadlines)
  • Assist with CRM and back-office systems
  • Prepare analytical and operational tables
  • Support the Account Management team in client communications and campaign setups
  • Prepare promo materials and newsletters for clients
  • Create guides and internal documentation for new promo tools
     

Requirements:

  • At least 1 year of experience in IGaming client service, customer/tech support, or operations
  • Strong attention to detail and responsibility in performing routine tasks
  • Proactive approach โ€” acting without waiting for instructions
  • Basic understanding of the iGaming industry (experience in casino support is a plus)
  • Good communication and time management skills
  • Ability to work with Google Workspace, Jira, and various messengers
  • Intermediate+ level of English (written documentation, email communication, basic spoken)
  • Team player, eager to grow into Account Management
     

Hiring process:
Recruiter โž” Hiring Managers โž” Test Task โž” Test Task Presentation
 

 What we offer:

  • 7-hour working day 10:00 AM โ€” 6:00 PM (with the lunch break)
  • Hybrid format of the working day
  • A-class office, Mokotow, Warsaw/remote
  • Competitive salary in the IT field
  • Paid taxes
  • State holidays are paid
  • 10 days for paid sick leave
  • 28 days of paid vacation: 18 and 10 days separately
  • Medical Insurance
  • Courses/training reimbursement
  • Corporate English courses: business or general, morning or evening schedule
  • People-oriented company with a work-life balance
  • Open and friendly communication

     

 

Published 19 May
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