Customer Success Manager Offline
Gamzix company, a dynamic player in the iGaming industry:
- Was founded in March 2020 with a vision to redefine the world of online slot games
- Has already successfully produced 60 slot games
- The team has grown to over 80 skilled professionals, and we continue to grow
- Two strategically located offices in Europe.
Responsibilities:
- Monitor client placements and chats daily (via messengers/service desk)
- Verify campaign conditions and launch manual tournaments weekly
- Prepare and send personalized client reports monthly, along with updates on new releases
- Keep structured client data up to date (contacts, chats, documents, etc.)
- Maintain reports in Google Spreadsheets
- Work with Jira (create tickets, control progress, monitor deadlines)
- Assist with CRM and back-office systems
- Prepare analytical and operational tables
- Support the Account Management team in client communications and campaign setups
- Prepare promo materials and newsletters for clients
- Create guides and internal documentation for new promo tools
Requirements:
- At least 1 year of experience in IGaming client service, customer/tech support, or operations
- Strong attention to detail and responsibility in performing routine tasks
- Proactive approach — acting without waiting for instructions
- Basic understanding of the iGaming industry (experience in casino support is a plus)
- Good communication and time management skills
- Ability to work with Google Workspace, Jira, and various messengers
- Intermediate+ level of English (written documentation, email communication, basic spoken)
- Team player, eager to grow into Account Management
Hiring process:
Recruiter ➔ Hiring Managers ➔ Test Task ➔ Test Task Presentation
What we offer:
- 7-hour working day 10:00 AM — 6:00 PM (with the lunch break)
- Hybrid format of the working day
- A-class office, Mokotow, Warsaw/remote
- Competitive salary in the IT field
- Paid taxes
- State holidays are paid
- 10 days for paid sick leave
- 28 days of paid vacation: 18 and 10 days separately
- Medical Insurance
- Courses/training reimbursement
- Corporate English courses: business or general, morning or evening schedule
- People-oriented company with a work-life balance
- Open and friendly communication
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