Customer Support Manager Offline

Our company is seeking a dedicated Customer Support Manager with at least 2 years of professional experience who possesses strong technical aptitude, excellent analytical skills, and a customer‑centric mindset.

Requirements:

—  2+ years of experience in customer support

—  Excellent written and verbal English communication skills

—  Strong problem‑solving abilities and attention to detail

—  Experience in the UK market is preferred

—  Experience with B2B SaaS support also nice to have

Responsibilities:
— Communication with clients after onboarding on platform

— Administer day‑to‑day operational tasks, including generating and adding invoices and bills

We offer:
— adequate leadership without micromanagement;
— flexible work schedule (work starts from 8 until 12);
— paid vacation 15 working days and paid sick leave;
— coverage english classes and coworking;
— strong team of middle & senior level;
— remote work;
— opportunities and prospects for professional growth, competitive salary;
— bonuses for high results in work and successful interviews;
— gifts for birthday, company anniversary, wedding and the birth of a child;
— financial support in case of unexpected situations
— the possibility of continuous training (with the help of internal and external programs);