Middle L2 Customer Support Specialist for MarTech Offline

We're looking for a technically curious and detail-oriented L2 Support Specialist to join the Aff.Tech team. You’ll be on the front lines of our B2B client support, helping to resolve issues, clarify configurations, and maintain the smooth operation of our Affiliate Management platform. This is a great opportunity to grow your technical and communication skills in a fast-paced, collaborative environment.

About your key responsibilities and impact:

• Handling operational and technical support requests from clients;
• Investigating, triaging, and resolving incidents or escalating when needed;
• Collaborating with QA, development, and product teams to resolve configuration issues;
• Monitoring client-specific setups and ensuring service stability;
• Maintaining SLA standards and contributing to internal support documentation;
• Supporting the team in incident reviews and post-mortem analysis.

Essential professional experience:

• 1–2 years in technical support, client success, QA, or IT operations;
• Experience in a B2B or SaaS company preferred;
• Bonus: any exposure to affiliate marketing, adtech, or tracking platforms;
• Understanding of how web-based systems work (HTTP, APIs, logs, etc.);
• Experience with ticketing systems (e.g., Jira, Zendesk);
• Strong analytical and troubleshooting skills;
• Good verbal and written communication in English;
• Fluency in the Ukrainian or Russian language;
• Detail-oriented mindset and ability to manage multiple tasks;
• Team player with a willingness to learn and ask questions;

Desirable skills and personal features:

• Basic knowledge of databases (ability to run simple SQL queries).
   

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage. 

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events. 

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.