Customer support for new CRM Offline

ValsyDev is a software development company that provides software development services, as well as solutions for business digitalization, SAAS, CRM, mobile applications and startup support.

We are proud to create projects that are used by small and large companies depending on their business needs. 

Today we are opening a position of a Customer support for new CRM (part time)

Requirements for the candidate:

• Proficiency in CRM systems (e.g. Salesforce, HubSpot or your own)
• Technical expertise (understanding of how CRM works and its structure)
• Communication with customers (clear, polite and professional)
• Experience with request processing systems (e.g. Zendesk, Freshdesk)
• Ability to work with many requests simultaneously, prioritization

Will be a plus:

• Empathy (understanding the needs and emotions of the client)
• Basic knowledge of testing and writing bug reports
• Understanding of sales or marketing processes (if CRM is used in these areas)

Key responsibilities:

• Customer support - to answer requests from users who test the product functionality through the ticket system (Zendesk).
• Consulting support - provide customers with clear and understandable explanations on how to use the functionality, resolve technical or functional issues.
• Feedback transfer - generate reports and transfer them to the development team (directly or through designated channels) to take into account the wishes and problems of users.
• Participate in setting up support via a bot - work with the team to launch and improve the support bot to improve customer self-service.
• Keeping basic records and notes - since there is no documentation, it is important to create and maintain internal notes describing typical cases and solutions.
• Improve support processes - over time, work with the team to help build a knowledge base and improve the user experience.

Working conditions and benefits:

• Competitive salary;
• Vacation, sick leave, holidays (30 days a year);
• Ability to work remotely from a place convenient for you;
• We support your professional development and encourage you to reach new heights.

If you are ready for new challenges and want to become a part of our team, we look forward to hearing from you.