Technical Support Specialist (German,English) Offline

GoDigital 

We are a German company that helps our B2B Clients to automate their processes with Low Code Software and AI solutions.

In 2025 we plan to increase our Remote working Team with more Talents and therefore we search for a Technical Support specialist who has minimum 2 years experience.
 

Work Location and Schedule: Fully Remote work as an independent contractor (40 working hours per week) to German Business times. 

Mandatory Requirements:

• Experience in the IT field.
• We require advanced proficiency in both English and German, as client communication will predominantly take place in these languages. Internally, communication with colleagues can largely be conducted in Ukrainian, Russian, or English.

Preferred Qualifications:

• Knowledge of N8N (considered an advantage).
• Experience with Bitrix24 is essential.
• Familiarity with Zapier or other low-code tools is considered an advantage.
• Strong willingness to learn technical skills with support from the technical team and ultimately grow into a skilled technical specialist.
• Understanding of AI usage specifics (e.g., ChatGPT, GROK, Lovable.dev, etc.).

Key Responsibilities:

• Bitrix24 Ticket Management: Managing support tickets (resolving client-specific cases with the support of the Bitrix24 support team), ensuring timely solutions, escalating issues when necessary, and maintaining accurate logs.
• Bug Management and Resolution Supervision: Updating and monitoring bugs, controlling change requests, categorizing issues, and studying bug fixes under the supervision of the team.
• Support for Workgroups and Automation: Supporting and monitoring workgroups to ensure workflows are optimized through automation.
• Sprint Table Management: Updating and organizing the Sprint Table using Google Workspace tools, monitoring results, and ensuring compliance with timelines.
• Daily Coordination and Support Emails: Providing timely responses to technical inquiries, managing support emails, and participating in daily team reports.
• Wiki and Documentation: Maintaining work processes, updating, and refining Wiki posts.
• System Updates and Testing: Testing system functionality after updates, coordinating with developers and technical teams to resolve identified issues.
• Client Communication: Providing technical support to clients, ensuring clear and effective communication, including regular meetings via Google Meets. Documenting technical requirements and understanding client needs. Customizing existing software and addressing regular technical inquiries, which should be documented in Wiki posts and clearly communicated to the technical team and developers.

If you’re a proactive problem-solver with a passion for technology and a commitment to delivering excellent support, we’d love to hear from you!