Data Quality Manager / Support Agent

About Us

We are International Showtimes, a global entertainment data aggregator from Berlin, Germany. We operate in 120+ markets worldwide and serve clients across the globe. Our automated algorithm connects to 19k+ entertainment websites, to aggregate rich and high-quality data 24x7. The International Showtimes team consists of 22+ smart, motivated, and friendly people. We work remotely with team members in Germany, Albania, Kosovo, Poland, Colombia, and many more countries. We are now looking for you to support us in our next growth phase.

Your Tasks

As a Data Quality Manager and Support Agent at International Showtimes, you will have many exciting responsibilities. You will build with the management the data quality and support-related process for one of our products. You will work closely with other teams on important tasks and projects that will have a significant impact on the business. Your main responsibilities are to ensure a high data quality standard and to provide a great customer support experience. This role can also develop into a team lead role. 

• Responding to customer support requests via email (no phone/verbal contact)  
• Administration of data sets  
• Data research and data entry 
• Researching and resolving data errors 
• Development of new data quality concepts (KPIs, Benchmarks, etc.) and conducting the implementation phase 
• Creating data quality reports  

• Testing new tools and applications 

   

You're offering these qualifications
 

• Ideally, you studied business, computer science, or conducted a study in a related field
• Ideally, you have an understanding of IT development and experience with SQL 
• Ideally, you have experience working in the customer support sector
• You enjoy administering and cleaning data sets  
• You work accurately and deliver high-quality results with your analytical mindset
• You do not fear challenges you rather like to solve them with your own unique approach
• You work independently, and you are reliable and accountable  
• You have a very good command of English
• You are eager to learn new skills
• You are friendly and open-minded 

Opportunities of working with us
 

• An important role in the data quality team with a great environment for your personal and professional development
• A full-time job position with a top-level monthly salary
• A vibrant start-up culture that promotes creativity, entrepreneurship, and co-creation
• The possibility of experiencing different aspects of a tech company and participating in exciting  
• Working within a friendly, international team of smart and open-minded people
• We can decide your working schedule together; we’re flexible 😊
• Opportunities to build relations, both in Germany and across the globe 
• A great opportunity to develop your professional and personal skills 
• Mentoring and support on your career development