Middle Operations Manager
What are we doing?
Develux is an IT consulting and software development company with products for the US market and outsourcing services worldwide. The company has been on the market since 2014 and has achieved perfect results in our four business units. We have 300+ goal-oriented, passionate specialists who are open to new challenges.
How old is the project? What stage is it at?
We are in the ed-tech space helping hundreds of thousands of students deal with academic hurdles and questions. We have been around since 2014, growing every year. Furthermore, we are currently working on expanding the functionality of our product, all while focusing on improving customer experience and increasing our financial metrics.
Our company is a B2B2C educational platform that provides academic paper writing services. Our clients can choose the type of work, set requirements and deadlines, and choose the author. In addition, online chat allows customers and authors to communicate with each other to clarify details.
We also provide services for checking papers for plagiarism, editing and correcting text, training and advice on improving research paper writing skills. Our team of writers consists of the best experts, who are rigorously monitored and who constantly improve their skills.
Our platform also provides the opportunity to receive feedback from authors and ask for technical support and help in choosing the best work.
We constantly improve our platform and services to provide our customers with the highest convenience and quality.
Our support team is always available to help customers with any questions about our platform. We strive to ensure that our clients have only a positive experience with us and recommend us to their friends and colleagues.Responsibilities
During the 3-month probationary period:
- Meeting facilitation: Plan, organize, and moderate cross-functional meetings, C-level syncs, product sprint reviews, and OKR alignment sessions.
- Progress communication: Provide regular updates on task execution, OKR/KPI tracking, and collaborate with departments to resolve ongoing issues.
- Process support and improvement:
- Review and improve current operational processes across teams;
- Identify opportunities for optimization and automation;
- Conduct internal efficiency audits.
- Reporting: Gather requirements, prepare technical tasks for analysts, validate data accuracy, and coordinate reporting formats with stakeholders.
- Document management: Review and maintain business unit documentation, including:
- Internal policies, procedures, and team documentation;
- Materials from Compliance, Finance, and Admin teams;
- Financial records and reporting;
- Organizational structure and role descriptions.
Post-probation responsibilities:
- Contribute to strategy development and execution within the business unit.
- Oversee operational activities and quality control of internal support teams.
- Lead and deliver internal projects end-to-end (“turnkey” format).
- Design, adapt, and implement new processes and internal standards.
Experience & Required Skills
- 3–5+ years of relevant experience (Business Analyst, Project Coordinator, Operations/Pre-Relations Manager).
- Experience with task management tools: Jira, ClickUp.
- Familiarity with analytical tools: Power BI, Google Analytics, Data Studio.
- Proficient in: Excel, SQL, Google Workspace (G-Suite).
- Understanding of methodologies: Agile (Scrum, Kanban), Lean, Change Management, Risk Management, SDLC.
- Experience with: BPMN 2.0, UML, visual tools like Miro, FigJam, Canva.
- Bonus: knowledge of GDPR, ISO 9001/27001, SOC2 standards.
Key Competencies
- Strong communication skills and ability to build rapport across various roles.
- Strategic thinking with a holistic view of problems and solutions.
- Conflict resolution and compromise-seeking mindset.
- Proactive approach to identifying risks and opportunities.
- Attention to detail with strong analytical skills.
- Confidence in defending one’s perspective when necessary.
What competencies should a potential candidate possess for this position:
- Ability to communicate information accurately and quickly, and to find an approach to any type of person.
- Ability to see the problem holistically (bird's-eye view) and independently formulate solutions.
- Ability to resolve conflicts and find compromises.
- Ability to anticipate problems and opportunities.
- Attention to detail, with the ability to thoroughly analyze information and processes.
- Ability to express and defend one's point of view in any circumstances.
Questions and Answers:
- Does the job come with a probation period, and if so, how long does it last?
Yes, there is a three-month probation period.
- What is the expected work schedule?
Full-time, flexible, please start no later than 11:00 (on average 8 hours daily). The office in Kyiv is open from 9:00 to 20:00. You can work remotely and also you can choose hybrid mode where you can combine working on-site and remotely.
- How many vacation and sick days are provided?
Annual paid vacation – 21 working days;
Paid confirmed sick leave;
6 unconfirmed sick days/days off a year.
What social package and benefits are offered?
-English courses (up to 80 USD/month after successfully completing the probation period).
-Compensation for the cost of a subscription sports center (up to 80 USD/month after successfully completing the probation period).
-Medical insurance (50% after successful completion of the probation period) or $200 a year for health care.
-Corporate events.
Hiring process:
- Screening call with our recruiter;
- Interview with the Hiring Manager;
- Test task;
- Interview with the Chief Product & Technology Officer;
- Reference check;
- Proposal for cooperation with Develux.
Please note that feedback with the results of the CV review will be provided only in the event of a decision to further consider your candidacy.
Otherwise, your data will be retained in the company's CV database, and we will gladly contact you if a suitable vacancy becomes available. The consideration period is 10 working days.