Customer Support Specialist (Spanish desk) Offline
BigD is looking for a talented Customer Support Specialist to join our dynamic team.
BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.
Working Conditions
- Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
- Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
- Shifts per month: 20–22
- Performance evaluated through KPIs and quality control of service within the team
- Opportunity for career growth within the team based on your performance and success as an agent
- Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses
Requirements
- Sociability and friendly communication
- Stress resilience and empathy
- Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
- Multitasking skills
- Basic experience with CRM systems, customer databases or ticketing tools
- Time zone of residence: LATAM (GMT-4, GMT-5)
- Availability to regularly work any shift within a 24/7 schedule
- Ability to search for information and solve problems quickly
- Willingness to communicate with customers via voice (a phone channel may be added in the future)
- Communication channels: chat, messaging, email, IP telephony (in the future)
- Clear, understandable, and correct oral and written communication
- Fast typing skills
Tasks and Objectives
- Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
- Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
- Prepare reports and analyses related to your responsibilities and current activities
- Mentor new team members during their onboarding and training period
- Keep the knowledge base and regulations up to date based on current processes
- Participate in the improvement of processes and service quality within the team
What we offer:
- Direct communication with the core TEAM.
- 28 calendar days of vacation.
- Paid sick leave.
- Sports compensation.
- Training and course compensation.
- Birthday day off.
- Flexible working hours.
- Regular salary reviews.
- Favorable salary payment terms.
- A non-toxic, bureaucracy-free work environment.
- Stable salary payments.
Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.
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