Project manager (digital marketing) Offline

AdTribe is a performance‑marketing agency for e‑commerce brands in the US and Europe. Under our umbrella sits a second brand, Haven, a white‑label partner that provides end‑to‑end media buying for our partners. We scale businesses through Meta, Google, and TikTok Ads, creative strategy, and a data‑driven approach.

Because our project and partner portfolio is expanding rapidly, we’re launching a brand‑new Project  Manager role—the client’s voice inside the agency and the guardian of our WOW service on the outside.

Key Responsibilities

Partner Communication

• Lead regular status calls, QBRs, and ad‑hoc syncs; craft agendas and actionable follow‑ups.
• Drive client satisfaction; proactively collect feedback and initiate improvements.

Onboarding & Kick‑off

• Refine onboarding checklists (access, brief, KPIs, expectations).
• Orchestrate the first 30 days to deliver the client’s “first moment of value.”

Operational Management

•  Improving the delivery system: from client onboarding to retention.
• Defining key processes, areas of responsibility, and alignment between roles.
• Scaling internal operations as the number of projects grows.

Reporting & Finance

• Ensure invoices are issued and paid on time; escalate overdue payments.
• Monitoring project and team profitability (in collaboration with the CEO).
• Resource planning: managing team capacity, optimizing costs, and forecasting.

Upsell & Retention

• Identify new partner needs and propose additional services.
• Manage churn risk: analyze root causes, build recovery plans, and run personalized retention sessions.
   

Requirements

• 2+ years in client‑facing roles at a performance or digital agency.
• Demonstrated success building onboarding, reporting, and payment‑control processes.
• English level C1+ (client’s working language).
• Power user of Asana (or similar).
• Ability to overlap at least 3‑4 hours daily with US EST time zone.

Nice to Have

• Experience with white‑label (B2B2C) models.
• Google Ads / Meta Ads. previous experience (just know how it works) .
• Solid grasp of e‑commerce metrics (MER, AOV, LTV) and marketing metrics (CTR, CPA, ROAS).

What We Offer

• High‑impact role — you’ll build the Account function from the ground up.
• Senior‑level team — initiative‑driven media buyers, with experience in Google, Meta, Tik-Tok ads/Tik-Tok shop
• Transparent compensation — competitive base + bonuses
• Flexible / Remote‑first — work from anywhere with flexible hours
• Continuous learning — education budget, conferences, and internal knowledge‑sharing
• Compensation for hobbies, sports, counseling with a psychologist, coworking - we support your balance