Technical Support Specialist

The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include:

The vacancy assumes a shift work schedule.
Shifts are from 8 a.m. to 16 a.m., from 16 a.m. to 24 a.m., and from 24 a.m. to 8 a.m. There is one night shift per week, and there are five 8-hour shifts per week.

Job Requirements:

  • Proficiency in using PC. Ideally after QA courses
  • Background in Data Support (Tier 1+2); Tier 3 is an advantage.
  • Strong troubleshooting and problem-solving skills.
  • Excellent service orientation and communication skills.
  • English level at least B1.
  • Ability to work independently and as part of a team.

Key Responsibilities:

Problem Resolution:

  • Identify potential production issues and implement proactive solutions.
  • Troubleshoot technical issues and collaborate with teams to ensure resolution.

Customer Support:

  • Provide prompt technical support to end-users
  • Collaborate with R&D and product management to resolve client issues.

Production Coordination:

  • Develop and manage production schedules.
  • Adjust schedules as needed to accommodate changes or delays.

Stakeholder Communication:

  • Serve as the primary liaison between teams to ensure clear communication.
  • Notify stakeholders and clients of any delays or issues.
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