Technical Support Specialist
The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include:
The vacancy assumes a shift work schedule.
Shifts are from 8 a.m. to 16 a.m., from 16 a.m. to 24 a.m., and from 24 a.m. to 8 a.m. There is one night shift per week, and there are five 8-hour shifts per week.
Job Requirements:
- Proficiency in using PC. Ideally after QA courses
- Background in Data Support (Tier 1+2); Tier 3 is an advantage.
- Strong troubleshooting and problem-solving skills.
- Excellent service orientation and communication skills.
- English level at least B1.
- Ability to work independently and as part of a team.
Key Responsibilities:
Problem Resolution:
- Identify potential production issues and implement proactive solutions.
- Troubleshoot technical issues and collaborate with teams to ensure resolution.
Customer Support:
- Provide prompt technical support to end-users
- Collaborate with R&D and product management to resolve client issues.
Production Coordination:
- Develop and manage production schedules.
- Adjust schedules as needed to accommodate changes or delays.
Stakeholder Communication:
- Serve as the primary liaison between teams to ensure clear communication.
- Notify stakeholders and clients of any delays or issues.
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