Senior Account Manager Offline

We are looking for a highly skilled Senior Account Manager to build and maintain trusted relationships with our enterprise clients. 

In this role, you will act as a strategic partner to your accounts—deeply understanding their business needs and proactively identifying opportunities for growth. Your primary focus will be account development, upselling, and ensuring exceptional client satisfaction.

     ⭐Role Responsibilities: 

• Build and maintain long-term, trusted relationships with enterprise clients.
• Understand clients’ business goals, technology landscape, and growth plans to identify opportunities for upselling and cross-selling.
• Proactively drive account expansion by proposing relevant IT services and solutions that align with client needs.
• Monitor account health, client satisfaction, and delivery performance; resolve any issues or escalations in a timely manner.
• Conduct regular business reviews with clients to discuss performance, strategic goals, and potential new initiatives.

• Own revenue targets and be accountable for growing accounts through upsell strategies and commercial planning.

   

  📍Requirements: 

• 5+ years of experience in Account Management in the IT industry, with a strong focus on enterprise-level clients;
• Proven track record of successfully upselling and growing enterprise accounts;
• An experience working in IT outsourcing;
• Excellent communication, negotiation, and relationship-building skills;
• Business acumen and ability to link IT solutions with client ROI and strategic goals;
• Experience managing multi-stakeholder relationships across different departments and time zones;
• A proactive mindset and the ability to work independently and cross-functionally.

🎁What you’ll get:

- Flat hierarchies and short decision paths, openness to new ideas;

- Flexible working schedule;

- Reimbursement for professional certification;

- Annual paid vacation — 18 working days;

- Paid sick leave — 10 working days;

- English classes;

- IT club card — applicable for Lviv region;

- Sport classes compensation;

- Comfortable office locations or remote work.

🟠 Hiring Stages: HR Interview, Interview with Head of Delivery, CEO.

If you’re looking for new challenges and opportunities to grow, we’d love to chat about potential collaboration!