Senior Account Manager

We are looking for a highly skilled Senior Account Manager to build and maintain trusted relationships with our enterprise clients. 

In this role, you will act as a strategic partner to your accounts—deeply understanding their business needs and proactively identifying opportunities for growth. Your primary focus will be account development, upselling, and ensuring exceptional client satisfaction.

 

     ⭐Role Responsibilities: 

  • Build and maintain long-term, trusted relationships with enterprise clients.
  • Understand clients’ business goals, technology landscape, and growth plans to identify opportunities for upselling and cross-selling.
  • Proactively drive account expansion by proposing relevant IT services and solutions that align with client needs.
  • Monitor account health, client satisfaction, and delivery performance; resolve any issues or escalations in a timely manner.
  • Conduct regular business reviews with clients to discuss performance, strategic goals, and potential new initiatives.
  • Own revenue targets and be accountable for growing accounts through upsell strategies and commercial planning.

     

    📍Requirements: 

  • 5+ years of experience in Account Management in the IT industry, with a strong focus on enterprise-level clients;
  • Proven track record of successfully upselling and growing enterprise accounts;
  • An experience working in IT outsourcing;
  • Excellent communication, negotiation, and relationship-building skills;
  • Business acumen and ability to link IT solutions with client ROI and strategic goals;
  • Experience managing multi-stakeholder relationships across different departments and time zones;
  • A proactive mindset and the ability to work independently and cross-functionally.

 

🎁What you’ll get:

- Flat hierarchies and short decision paths, openness to new ideas;

- Flexible working schedule;

- Reimbursement for professional certification;

- Annual paid vacation — 18 working days;

- Paid sick leave — 10 working days;

- English classes;

- IT club card — applicable for Lviv region;

- Sport classes compensation;

- Comfortable office locations or remote work.

 

🟠 Hiring Stages: HR Interview, Interview with Head of Delivery, CEO.

 

If you’re looking for new challenges and opportunities to grow, we’d love to chat about potential collaboration!

Published 24 April
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