Community manager to $4000 Offline

Summary

The Community Manager engages with the player community, coordinates communication with development and marketing teams, and drives community strategies and initiatives.

Overview

At Tellurion mobile, you’ll find a permanently remote, dedicated team of top-tier talent who share our founders’ vision. Grit, ingenuity, a desire to have fun, and a start up mentality define our crew. We are currently working on RealmCraft VR.

What We Need:

We’re looking for our community's biggest champion to be the bridge between the RealmCraft VR player community, our developers, and our marketing team. This role requires a passionate advocate for the community, who will execute the global community strategy, always maintaining a player-first approach. 

The Community Manager will collaborate closely with our games's most dedicated players and content creators across Discord, Reddit, and streaming platforms. They will also be responsible for direct-to-player communication, community health, and engagement strategies. 

The right candidate is: 

- A trusted bridge between the community and the development team, delivering actionable feedback that helps improve RealmCraft VR for our players. 
- A calm leader who can navigate high pressure scenarios, keep a cool head when chaos is flying around them, and help regulate community sentiment. 
- A high energy communicator who can write compelling posts, host streams, and create engaging community content.

What You Will Do:

- Lead direct-to-player communications that promote information and dialogue on platforms such as Discord, Reddit, and Steam forums
- Execute and provide input on the global community strategy, ensuring alignment with game and marketing goals
- Facilitate and execute internal and external communication processes between community, developers, and marketers
- Maintain internal escalation processes and external communication best practices
- Moderate community spaces, enforce guidelines, and ensure a positive environment
- Ideate, execute, and host livestreams for our community
- Organize and execute community-facing events, as well as feedback loops to help inform our development teams
- Utilize social listening tools to compile weekly reports, inform decision making, and make recommended strategic adjustments
- Define and track KPIs for community engagement, sentiment, and growth
- Write engaging and informative blogs, patch notes, scripts, and other content 
- Be able to manage crisis communication, reputation management, and community escalations that may impact business decisions, player sentiment, and/or game development

 Who Will Be a Great Fit:

- 3-5 years of community management experience in the video game industry
- Understands all community platforms, their functions, and the nuances within each platform
- Experience with community moderation and enforcement of guidelines
- Awareness of gaming trends, platforms, and pop culture relevance
- Experience with creating content, working within content processes, and project management skills
- Fundamental knowledge of how to take feedback from players and inform the development process in actionable ways
- Experienced writer in the form of blogs, patch notes, and web copy
- Experience with social listening, analytics, and defining KPIs
- Hosting, podcasting, streaming experience a huge plus
- Experience managing a creator program or community-driven initiatives a huge plus
- Experience in crisis management and handling sensitive topics within communities
- Having managed relationships with creators, or managed community feedback events a huge plus
- Previous experience playing Minecraft and similar games
- Strong communication skills 
- Familiarity with moderation tools (e.g., AutoMod, Nightbot, Modmail, etc.)