Onboarding Manager (CRM Systems)

WOW24-7 is looking for a skilled Onboarding Manager to guide new clients through a smooth and successful transition to our customer support CRM systems. If you're experienced with tools like Zendesk, Gorgias, or Freshdesk, and enjoy helping others succeed  - we would love to hear from you.

Responsibilities:

• Lead the onboarding process for new clients, ensuring successful CRM implementation and configuration.
• Collaborate with clients to understand their business needs and customize CRM setups accordingly.
• Configure and set up customer support CRMs (e.g., Zendesk, Gorgias, Freshdesk) based on client requirements and industry best practices.
• Train clients on CRM features, workflows, and capabilities.
• Act as the main point of contact between clients and technical teams to ensure proper setup and quick issue resolution.
• Monitor onboarding milestones and ensure projects stay on track.
• Work closely with Sales, Customer Success, and Technical teams to ensure seamless handoffs.
• Collect and document client feedback to continuously improve onboarding processes.

• Troubleshoot and resolve CRM-related issues, escalating when needed.

   

Requirements:

• 1–3 years of experience working with customer support CRM systems.
• Hands-on experience with tools like Zendesk, Gorgias, Freshdesk, or similar.
• Strong knowledge of CRM setup, configuration, and integration.
• Excellent communication skills — able to explain technical concepts to non-technical stakeholders.
• Ability to manage multiple onboarding projects and prioritize effectively.
• Familiarity with customer support workflows and best practices.
• Problem-solving mindset with a proactive approach to resolving issues.
• Experience delivering training or onboarding sessions to clients.
• Strong organizational and project management skills.
• Self-driven, team-oriented, and adaptable.
• English level: Advanced (C1)

What We Offer

• 18 business days of paid time off per year.
• 8 public holidays & 15 sick leave days for your well-being.
• Opportunities to contribute to business strategies and mentor professionals.
• A diverse, international team with a dynamic work environment.
• Access to a Speaking Club with a native English speaker to enhance your language skills.

Position Details:

• Type: Full-time
• Location: Remote
• Schedule: Monday–Friday, 10:00–18:00 (EET or flexible within similar time zones)
• Probation period: 3 months