Customer Support Specialist (Customer Success) – HTML Email and Design Focus to $1500

About Designmodo and Our Team

Designmodo is a startup that creates products to help businesses grow online. Our flagship product, Postcards, is an advanced email template builder with a rapidly growing customer base.

Postcards is the most sophisticated tool for building email templates online, offering precise customization options while maintaining modern, stylish designs.
You can learn more about our mission, team, and values on our About page.

What We’re Looking For

As a Customer Support Specialist, you’ll play a key role in supporting users of Postcards.

Your responsibilities will include:
* Assisting users with technical issues and guiding them to make the most of our product.
* Resolving customer inquiries with patience and empathy, ensuring a positive experience even in challenging situations.
* Contributing to and expanding the knowledge base to empower users with self-service resources.

Skills and Qualifications

Required:
* Ability to read and debug HTML code.
* Excellent written and spoken English communication skills.
* Empathy and strong interpersonal skills to handle customer interactions professionally and positively.

Optional but a Plus:
* Understanding the differences in how emails are rendered across clients, such as Outlook and Gmail.
* Experience with assembling a design template in Figma.
* Basic programming skills or experience working with command shell.

Perks and Benefits
* Work remotely from anywhere.
* Monthly payment in USD.
* Opportunity to grow and develop within a dynamic startup team.

How to Apply
Respond to this job post with the subject line "Customer Success". Include a brief overview of your experience and your thoughts on the difference between humans and computers.