Senior Technical Account Manager
Revenue Grid is a revenue intelligence platform that helps businesses identify and prevent revenue leaks at any stage of the revenue generation process. It does this by automatically capturing all relevant sales activities, analyzing data with AI, implementing changes to sales processes, and measuring the effectiveness of those changes.
Built natively on Salesforce, Revenue Grid covers the full sales cycle — from first touch to closing and upselling—empowering teams to analyze, execute, and optimize their growth strategies. We are a US-Ukrainian software development company headquartered in the United States, globally recognized for our innovative enterprise integration solutions.
Role Overview:
We are looking for a proactive and tech-savvy Technical Account Manager (TAM) to serve as a trusted technical advisor to our customers. This hybrid role combines the problem-solving expertise of a support engineer with the relationship management and strategic focus of a customer success leader. You'll play a key role in onboarding, supporting, and enabling long-term customer success and product adoption.
Responsibilities:
- Serve as the primary technical contact for a portfolio of mid-size business/enterprise customers.
- Provide ongoing support and drive timely resolution of technical issues.
- Lead onboarding and configuration efforts to ensure smooth implementation.
- Proactively monitor customer environments, identify risks, and recommend optimizations.
- Conduct technical discovery sessions to gather client requirements.
- Perform integration audits and support QA during pre-launch phases.
- Analyze application logs, investigate telemetry data, and resolve integration challenges.
- Collaborate with Product and Engineering to escalate issues and provide feedback.
- Implement custom solutions and manage proof-of-concept projects.
- Recommend best practices for integration and platform usage.
- Document solutions, support cases, and knowledge base articles.
- Champion the customer voice in product development discussions.
Required Skills:
- 5+ years in a customer-facing technical role (TAM, Technical Support Engineer, CSE, etc.).
- Excellent spoken and written English.
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
- Strong troubleshooting, diagnostic, and problem-solving abilities.
- Experience supporting web apps, desktop platforms, and SaaS tools.
- Knowledge of Microsoft Outlook, Exchange, Office365, and Windows environments.
- Familiarity with CRM platforms, especially Salesforce.
- Understanding of APIs (REST/SOAP), SQL, XML, and JSON.
- Proficiency with ticketing and documentation tools (Salesforce Service Cloud, Jira, Confluence).
- Ability to create and maintain technical documentation and user-facing materials.
- Customer- and product-focused mindset with strong communication skills.
Nice to Have:
- Familiarity with AI-driven tools and platforms, including their role in sales intelligence and customer success, is highly desirable.
- Experience with Outlook add-ins and Chrome Extensions.
- Exposure to Microsoft Azure and Application Insights telemetry tools.
- Familiarity with enterprise integration or software development environments.
- Web development experience (HTML, JavaScript).
- Self-motivated, adaptable, and capable of managing competing priorities.
- Willingness to travel internationally for client workshops (1–2 weeks annually).
Working Conditions & Perks:
- Friendly, inclusive, and knowledge-sharing team culture.
- Dynamic opportunities for professional growth.
- Competitive salary and performance-based incentives.
- Quarterly bonuses based on individual and team performance.
- Unlimited paid vacation.
- Flexible work schedule from 11:00 AM to 11:00 PM (to align with customer time zones).
- Flexible work setup (remote).
- Engaging corporate events and team-building activities.