Customer Support Agent at Profitable Healthcare Startup to $1500 Offline

Hiring support with fluent English, who are empathetic, organized, and smart. Offering happy customers, top pay, unlimited vacation, company laptop. Vital healthcare service.

About us:

• Stealth-mode healthcare startup. We make it easy and cheap to buy high-quality healthcare services so that every patient can get the care they need.
• Small, Remote Team. We’re a 10 person team based in the US and Ukraine.
• Profitable. So we offer stable employment.

Job Benefits:

• High salary. $1,250 - $1,500 (gross) per month.
• Customer-friendly company. You can do what it takes to make customers happy.
• Great product. Customers love our product.
• Unlimited vacation days. Take time when you need it.
• Company laptop. We’ll provide you with an Apple laptop.
• Remote. Work from home.
• Training. You’ll be mentored by our Support Lead who has more than 6 years of experience at the company.
• Career growth. If you excel in support, you’ll have the opportunity to grow into a more senior role. 
• Patient impact. Help provide patients an important healthcare service.

What you’ll do:

• US East Coast Hours. You’ll work East Coast US Hours (3pm to Midnight Ukrainian Time) Monday through Friday. There is also the option to work Saturdays for extra pay.
• Support by Phone and Email. You'll answer phone calls and emails from customers (no chat).
• Healthcare Operations. You’ll work with our lab and doctor partners to resolve patient issues.
• Provide product feedback. You’ll provide feedback to the engineering team on how to improve the customer experience.

Job requirements:

• Fluent in English. Both written and spoken.
• Enjoy helping people. You get energized providing customer service.
• Meticulous organization skills. You probably enjoy color-coding your calendar and hitting inbox 0.
• Eager to improve. You want to learn and advance your career.

Recruiting process:

• An online assessment followed by three interviews over Zoom.
• We’ll reply within 1 business day after each recruitment step.