Compliance Support Specialist (fiat)

We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.
We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.


The future of Web3 starts with you: join us as a Compliance Support Specialist (fiat)!

Requirements

— 1–2 years of experience in a similar position;
— Prior work experience in the banking, payment processing, or credit card industry is highly valued;
— Learnability;
— Comprehensive understanding of the mechanisms underlying fiat transactions;
— Knowledge or work experience with AML fiat provider;
— Work experience in handling chargebacks/disputes;
— Attention to detail, meticulousness, non-standard approach to problem-solving;
— Analytical skills to diagnose and troubleshoot issues;
— Ability to work with Google Docs, Jira, Confluence, and Slack.

Responsibilities

— Work in AML fiat provider, update and create new rules;
— Handling chargeback situations. Increase win rate, taking responsibility regarding the not-resolved/lost requests
— Identify, investigate and analyze high-risk transactions;
— Operating data to identify any suspicious transactions and connections between customers;
— Analyze customer transactional behavior, identify patterns
— Keep deadlines;
— Handling inquiries from NDA.

Working terms

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 30 calendar days of paid leave.
— Additional days off for national holidays.
— Health insurance.