Strong Junior Customer Success Manager

Dynamica Labs invites a Strong Junior Customer Success Specialist to implement Microsoft Dynamics 365 CRM for our clients.

This role is perfect for those looking to transition into IT or who already work in client-facing roles such as BA, PM, QA or technical support and have experience configuring business systems (1C, BAS, SAP, and others) or CRM systems. 
We offer comprehensive training to ensure a successful start.

Successful candidate can progress to Senior Dynamics 365 Functional Consultant, Lead Dynamics 365 Functional Consultant, Dynamics 365 Solution Architect

 
REQUIREMENTS:

- Extensive knowledge of and experience CRM, ERP or business systems - 2+ years

- Great communication skills, including the ability to present and demonstrate technical information to stakeholders at all levels

- Upper-Intermediate English because we work with foreign projects only.

- Ability to perform gap analysis, gather requirements and transform business needs into technical solution designs

- Project specification and documentation skills

- Problem-solving and creative solution development skills

- Good project management skills including managing budgets and scope of work

- Experience of use acceptance testing

RESPONSIBILITES:

- Communicating with clients, describing and analyzing business processes in order to transfer them to the system.

- Elicit, document, and analyze business requirements, processes, and workflows.

- Analyze and translate business requirements into clear and concise functional specifications for technical teams

- Configuring and setup of Microsoft Dynamics 365: mainly Sales, Marketing, Customer Service, Field Service, Portals hubs.

- Creating project documentation, agreeing it with the client.

- Estimating labor costs for task performance, status control.

- Preparing technical tasks for the development team, communicating with them to implement modifications in the system.

- Performing acceptance testing — ensuring the provided functionality satisfies customer needs and requirements.

- Customer support during acceptance testing and deployment of new functions, Go-Live support.

- Training the key users, conducting demonstrations for clients. 

BENEFITS:  

- A London-based company and Microsoft Gold Partner specializing in business system integration.  

- UK and US-based clients only.  

- Opportunities for self-realization, professional, and career growth.  

- Skilled management and mature processes.  

- Interesting and diverse projects.  

- Friendly team.  

- Transparent payment system.  

- Flexible work schedule, remote work.  

- Paid public holidays, annual leave, and sick days.  

- Guidance, mentoring, and training for Dynamics 365-related products.