Customer Success Manager

About the Role:

Are you passionate about building long-lasting relationships with clients and ensuring their success? At WOW24-7, we're looking for a Customer Success Manager to be the primary point of contact for our clients, helping them navigate and maximize the value of our outsourced support services. This is an exciting opportunity for someone with a background in Account Management, Team Leadership, or Customer Success to make a real impact!

Key Responsibilities:

🌟 Serve as the voice of the customer, advocating for their needs and aligning with their goals.

📊 Analyze data and support metrics to drive improvements in customer experience (CX) and key performance indicators (KPIs).

🤝 Lead customer experience projects that enhance satisfaction and results.

📅 Conduct regular business reviews and strategic planning sessions with clients.

🔍 Identify trends, areas for improvement, and optimization opportunities through data analysis.

🎯 Support the onboarding of new clients, ensuring smooth transitions and knowledge sharing.

⚡ Proactively manage risks and resolve escalations with professionalism and care.

What We’re Looking For:

✅ 1+ years in Team Lead, Account Management, or Customer Success roles.

✅ Excellent communication and interpersonal skills.

✅ Analytical thinker with the ability to turn data into actionable insights.

✅ Detail-oriented, organized, and capable of managing multiple projects at once.

✅ Strong problem-solving and decision-making abilities.

✅ Comfortable in a fast-paced, client-facing environment.

✅ Fluent in English (both written and spoken).

✅ Experience with customer support platforms like Zendesk, Intercom, or Gorgias.

✅ Previous experience in BPO operations is a plus!

What We Offer:

💼 18 business days of paid time off per year.

🎉 8 public holidays and 15 sick leave days for your well-being.

🚀 Opportunities to contribute to business strategies and mentor others.

🌎 A diverse, international team with a dynamic, supportive environment.

🗣️ Access to a Speaking Club with a native English speaker to enhance your language skills.

🕒 Flexible working hours: 10:00 AM – 6:00 PM (UA time).

Ready to join our team? Apply now and be part of a company that’s shaping the future of customer support! 🚀