Cloud Support Engineer

Eager to develop your skills in cloud technologies, intensive learning, and customer support work? 

Keen to join a supportive and helpful team, where you’ll receive guidance and inspiration to further grow? 

Ready to join a global Cloud-agnostic IT leader that is driving growth in the region? 

Practical Information: 

Location: Kyiv, Ukraine | Reports to: Services Director | Team size: 11 | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for Ukraine | Language Requirements: Ukrainian written and spoken, English written and spoken is considered beneficial | Learn more: www.crayon.com/ua/ 

As our new Cloud Support Engineer (Azure & O365), you will be responsible for delivering IT Support L1, managing and supporting Crayon systems, providing internal staff support, ensuring services meet SLAs, and maintaining the local office. This role provides a unique opportunity to learn and grow your technical skills with the aim of advancing your career within IT and Cloud. 

Key responsibilities will include: 

- Providing multi-channel support, such as Zendesk, email, phone and in-person, for all Crayon staff, including service desk and infrastructure tickets, and hands-on assistance with key tools and applications.

- Delivering technical assistance related to Azure, Office365, infrastructure servers, computer systems, software, hardware, and managed virtual machines.

- Challenging the status quo, whilst proactively looking for opportunities for continuous improvement.

- Defining and documenting best practices and strategies regarding application integration and infrastructure maintenance within Zendesk and other systems to build on the knowledge base articles.

Your Competencies: 

- 1+ years of experience in IT support related roles.

- Experience working in a cloud environment, ideally within Azure and M365.

- Ability to formulate and execute integration tests, load tests, and performance tests on a basic level. 

About You: 

- You have solid communication skills for effective customer interactions. 

- You possess excellent analytical skills.

- You have the ability to collaborate with the team to resolve technical issues.

What’s on offer? 

- Competitive salary, bonuses and social package.

- Possibility of development and career growth in an international IT company. 

- Certifications covered by Crayon.

- Cell phone expense coverage.

- Health insurance.

- Remote option from anywhere in Ukraine.

At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations. 

When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment. 

If you require any assistance or reasonable accommodation during the application process, please let us know. 

Apply to join an award-winning employer!