Tech support engineer (L3) to $2000
Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 9000 customers worldwide and counting.
About
As a Technical Support Specialist, you will play a pivotal role in ensuring the smooth operation and resolution of technical challenges for Syrve software users. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both clients and internal teams. You’ll have the opportunity to work with cutting-edge technology, including cloud environments, databases, and restaurant management software while collaborating with international teams to deliver exceptional support to our B2B clients.
Requirements
- At least 3 years of experience as a technical support specialist.
- B2B customer/tech support experience is a plus.
- Should have a working knowledge of databases (SQL and PostgreSQL).
- Should have a working knowledge of one or more database query languages.
- Experience with back- and front-office equipment (very desirable).
- Basic knowledge of server OS administration.
- Proven written communication skills in Russian (C1) and English (B2 level).
- Experience in POS and restaurant management software is a big plus.
Experience with logs and the ELK technology stack is a big plus.
Responsibilities
- Solve incidents and non-trivial technical problems with Syrve software.
- Interact with the technical services of Syrve partners.
- Work with Syrve software and the whole stack of technologies of the Syrve software environment.
- Interact with the development team and the DevOps team, and be part of this process.
Actively work with cloud technologies.
We Offer
- Work in an international company.
- Remote work option.
- Flexible working hours (start of the workday until 11:00 AM).
- English course compensation.
- Gym membership compensation.
- Health insurance.