Technical Support Engineer

Key Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to our financial data services.
• Diagnose and troubleshoot technical issues, including data discrepancies and integration problems.
• Ensure the timely and effective resolution of client issues while maintaining high customer satisfaction.
• Monitor and manage the flow and updates of data, ensuring accuracy and timeliness of stock data coverage.
• Assist clients in integrating APIs into their systems, offering guidance on best practices and troubleshooting integration challenges.

• Collaborate closely with the Customer Success team to ensure a seamless onboarding experience for new clients.

   

  Required Experience and Skills:

• Technical Proficiency:
• Experience with cloud platforms and technologies.
• Proficiency in API usage and support.
• Familiarity with data analysis tools and techniques.
• Industry Experience:
• Previous experience in a technical support role, preferably within the fintech industry (Level 2 support).
• Experience with stock data and financial analysis is a plus.
• Key Skills:
• Excellent analytical and troubleshooting abilities.
• Strong communication skills, with the ability to convey technical issues to non-technical users.
• Ability to manage multiple tasks and prioritize effectively.