Call Center Operator / Sales Manager

Join the team that launches new projects and shapes the future of the iGaming industry.

Requirements:

• At least 1 year of experience in a call center or similar position or in sales (required);
• A computer or laptop with Internet access and a USB headset;
• Ability to work with a PC;
• High level of communication, politeness and patience.

Language Requirement:

• English (B2 or higher) – Mandatory
• Malay – Mandatory
• Mandarin – Advantageous

Key Responsibilities:

1. Outbound Calls:

• Work with a provided customer database (no cold calling).
• Meet and exceed KPI targets (retention, sales, surveys, promotions, etc.).
• Engage with customers via phone and email, demonstrating excellent communication and sales skills.
• Perform additional tasks as required, including email support.

2. Reporting:

• Submit shift reports within 2 hours after completing a shift.
• Ensure accuracy and compliance with company reporting guidelines.

3. Data Management:

• Efficiently collect and manage user information.
• Process requests from other departments as needed.

What we offer:

• Stable competitive salary (rate + KPI);
• Paid training;
• Remote work format;
• Paid vacation and sick leave.