Key Account Manager
We are extending our team and looking for specialists for our partner company.
DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.
We are looking for a highly-motivated Key Account Manager to join our professional team.
Requirements:
• 1+ year of relevant experience
• Experience in the fintech area and knowledge of payment methods
• Upper Intermediate or higher English
• Strong communication & negotiation skills
• Ability to work collaboratively in a fast-paced environment
• Excellent organizational and time-management skills
• Ability to analyze data and develop insights to drive decision-making
• Attentive to details
Responsibilities:
• Develop and maintain strong relationships with clients and partners to understand their needs and ensure satisfaction
• Serve as the primary point of contact for key clients, addressing inquiries and resolving issues promptly
• Collaborate with internal teams to deliver tailored solutions and support
• Follow up the KYC procedures and control the paperwork flow• Collaborate with legal and compliance team
• Identify opportunities for upselling and cross-selling products and services
• Prepare and present regular reports on account performance and market trends
• Conduct regular business reviews with clients to assess satisfaction and explore additional opportunities
• Monitor competitor activities and provide feedback to management on market dynamics
What we offer:
• A collaborative and dynamic work environment in the team of professionals with excellent opportunities to learn and grow in the fintech and igaming fields
• Competitive compensation
• Remote work
• Openness to new ideas and short decision paths
Come and join our team of enthusiastic and highly motivated professionals!