Integration Manager (L2/L3 Support)

Requirements

— 3+ years of experience in L2 technical support: resolving tickets escalated from L1, monitoring issues, and forwarding complex cases to L3 when necessary;

— Experience in the Gambling/iGaming domain is a must;

— Upper-Intermediate or higher level of English (both written and spoken), with the ability to engage in technical discussions;

— Experience with supporting systems built on client-server architecture;

— Experience in working with browser-based developer console;

— Strong troubleshooting skills, particularly in identifying and resolving network-related issues;

— Multitasking skills and ability to handle several parallel activities effectively;
— Analytical mindset with a structured and logical approach to problem-solving;
— Readiness to handle routine tasks and maintain consistent performance.
 

Responsibilities
— Handle tickets escalated from L1 support (no direct communication with end users). The complexity of tickets varies — from straightforward cases to tasks requiring deep log analysis;

— Troubleshoot and resolve technical issues by identifying root causes and applying appropriate solutions;
— Create and manage technical configurations essential for the product's functionality. No prior experience is required — we provide full training and guidance;
 *Based on your interests and skills, you will have opportunities to work on more complex tasks and grow professionally within the team.

Would be a plus

— Experience in working with Grafana, Kibana, Jira;
— Technical education in any field;
— Advanced English will be a big plus;
— Project management experience;
— Ability to work remotely for long periods of time;
— Any technical experience above L2 helpdesk - plus: devops \ sysadmin \ programming.

Benefits

🎰 Join us to be a part of the international iGaming market of a Top European Solutions provider;

💰 A nice bonus system as a cool addition to your salary;

📆 Unlimited vacation and sick leave. Yes, we care about people;

📈 Investing in your growth. You have a budget for self-study;

🏥 Healthcare coverage for Ukrainian and other EU countries;

🫂 Consultations with a corporate psychologist;

🇬🇧 Compensation for foreign language courses;

🎁 Gifts for personal life events;

☕️ With us, you will no longer see hyper-control and micromanagement;

🏢 You can choose work format: fully remote, office or hybrid

🖥 Modern work equipment;

💕 Friendly team, that will understand and support you;

⏳ Flexible working hours based on tasks completion. From 9:00-11:00 AM.
🇺🇦 Glory to Ukraine!