Customer Success Associate in AI SaaS to $2500 Offline

About Us:
We are Sembly AI -- a cutting-edge AI SaaS startup revolutionizing how businesses use AI to achieve results with our industry-leading AI Teammate product. As a Customer Success Associate, you will have a pivotal role in ensuring our customers derive the maximum value from our product. We are a US company (NYC origins) with a strong staff presence in Ukraine and EU.

Your Role:
As a Customer Success Associate, you will be the point of contact for our customers, helping them understand and utilize our platform effectively. You will play a key role in customer communication, solution optimization, and retention, ensuring a seamless experience from onboarding to ongoing engagement. You will collaborate closely with the sales, support, marketing, and product teams to relay valuable customer feedback and drive improvements.
 

Key Responsibilities:

    ✅ Customer Engagement & Support

• Actively communicate with customers to understand their needs, provide solutions, and maximize product adoption.
• Guide customers through onboarding, ensuring a smooth and seamless experience.
• Proactively reach out to existing customers to foster engagement and drive retention.

• Provide recommendations on how customers can achieve their goals using our AI SaaS platform.

  
  ✅ Account Management & Administration

   

• Assist in drafting and managing contracts, agreements, and other administrative documents.
• Monitor customer accounts, track usage trends, and identify opportunities for growth.

• Collaborate with the sales team to identify upsell and expansion opportunities.
  
  ✅ Collaboration & Customer Advocacy

   

• Work closely with the support team to resolve customer inquiries efficiently.
• Partner with the marketing team to create case studies, testimonials, and success stories.
• Relay customer feedback to the product team to enhance features and usability.
• Contribute to the development of help articles, FAQs, and customer training materials.
   

Your Superpowers/Qaulifications:

✔ Fluent in English (both written and spoken) with excellent interpersonal and communication skills
✔ Strong problem-solving abilities and a customer-first mindset

✔ Data-driven and able to analyze large data

✔ Ability to handle multiple tasks efficiently in a fast-paced environment

✔ Comfortable working with technology and quickly learning new tools

✔ Highly organized with attention to detail and strong administrative skills

✔ A proactive team player who thrives in a collaborative environment
✔ Tech-savvy with the ability to quickly learn and explain complex software products to non-technical users

Not required but welcome:
✔ Experience working with CRM systems (e.g., HubSpot, Salesforce) and customer success tools is a plus.
✔ Experience in customer-facing roles (Customer Success, Account Management, Support, or similar) is a plus
 

What We Offer:

✨ Competitive salary and benefits

✨ A dynamic and innovative work environment in the AI SaaS industry

✨ Career growth opportunities in a fast-scaling global company

✨ Work with a talented and supportive international team
✨ 100% remote
 
If you’re passionate about helping customers succeed and want to be part of a growing AI SaaS company, we’d love to hear from you!
 

How to Apply:
📩 Please provide your CV and any additional information that may be relevant.
 

About Sembly AI
Sembly is an AI team meeting assistant that automatically generates meeting notes and detects actions, decisions, risks, issues, requirements, and more in your professional meetings on Microsoft Teams, Zoom, and Google Meet. Use Sembly to unlock powerful AI analytics to help you and your team achieve more, while attending less.