Customer Experience Analyst

About AnyBiz.io

AnyBiz.io is a cutting-edge AI-powered sales automation platform that helps startups and small businesses connect with their ideal clients. Our technology automates lead generation, optimizes engagement, and drives revenue growth for our customers.

To enhance user satisfaction and product adoption, we are looking for a Customer Experience Analyst to join our team in our Vinnytsia office. This role is critical in ensuring an outstanding user experience by analyzing customer interactions, identifying areas for improvement, and implementing data-driven solutions to enhance engagement, retention, and satisfaction.

About the Role

As a Customer Experience Analyst, you will analyze customer behavior, engagement trends, and feedback to improve the overall customer journey. You will collaborate with product managers, support teams, and marketers to ensure data-driven decisions that enhance user satisfaction.

This is a full-time, office-based role in Vinnytsia, Ukraine, working under a FOP (Private Entrepreneur) contract.

Key Responsibilities

• Gather and analyze customer interaction data using tools like Mixpanel and Segment to uncover patterns in user behavior and engagement.
• Map out customer touchpoints and identify pain points, friction areas, and opportunities for improvement.
• Design and execute A/B tests to assess changes in user experience, onboarding flows, and engagement strategies.
• Collect and analyze feedback from various channels (support tickets, surveys, customer interviews) to understand customer needs and enhance product usability.
• Develop and monitor strategies to improve user retention, customer satisfaction, and lifetime value.
• Stay updated on industry trends and competitor strategies to improve our customer experience approach.
• Work closely with the product, marketing, and support teams to align strategies and improve customer interactions.
• Create detailed reports and dashboards to track KPIs such as user churn, NPS (Net Promoter Score), customer engagement, and support effectiveness.

Qualifications

Required Skills & Experience

• 3+ years of experience in a Customer Experience, Product Analysis, or Customer Insights role, preferably in SaaS or B2B environments.
• Strong expertise in Mixpanel (or similar product analytics tools) and Segment (for data integration and customer tracking).
• Experience in customer data analysis and deriving insights from behavioral data.
• Proficiency in A/B testing and user behavior analysis.
• Fluency in English is required.
• Strong problem-solving skills with an analytical mindset.
• Excellent communication skills, with the ability to translate data into actionable insights.
• Experience working with customer feedback tools and interpreting user sentiment.
• Ability to thrive in a fast-paced startup environment, balancing multiple projects.

Nice to Have

• Experience working with Google Data Studio for customer experience reporting.
• Familiarity with customer journey mapping tools.
• Basic knowledge of Figma for reviewing UI/UX enhancements.

What We Offer

• Full-time office-based role in Vinnytsia, Ukraine
• Contract via FOP (Private Entrepreneur)
• Comfortable and modern office in Vinnytsia
• Daily meals provided in the office
• 12 PTO days, 10 sick days, and recognition of public holidays
• Opportunity to work in a fast-growing SaaS company with a global team
• Access to cutting-edge tools and professional development resources

Interested? Apply now and become part of our team!