B2С Support Manager

As our company continues to grow, we are seeking a highly motivated and detail-oriented B2B Support Manager to join our dynamic team. We offer a vibrant and supportive work environment that fosters collaboration, innovation, and personal growth. At our company, each team member plays a key role in delivering a top-tier product and ensuring our customers have the best experience possible. If you’re passionate about helping people, solving problems, and being part of a high-energy team, we want to hear from you!
 

Languages Required:

English — at least Intermediate (B1)

russian — Upper-Intermediate (B2)

Ukrainian — Native
 

Requirements:

• Experience in customer support, community management, or related fields, ideally in fintech, crypto, or payment systems
• Experience with custodial / non-custodial wallets and platforms
• Strong written communication skills
• The ability to work effectively and professionally in a chat-based environment in English, Ukrainian, and russian.
• Ability to remain calm and composed when handling difficult or frustrated customers
• Excellent self-organizational skills, with the ability to prioritize and manage multiple tasks effectively.
• Demonstrate the ability to seamlessly switch between different systems and tools.
• Experience with Postman.
• Experience with Payments and Transactions (Fiat and Crypto).
• Communicate complex concepts in a clear, simplified manner that’s easily understood by non-technical audiences.
• Ability to Create and Maintain Customer-Facing Documentation.
• Familiarity with Content Management Systems (CMS).

• A customer-centric attitude with a focus on delivering high-quality service

  
   

Key Responsibilities:

• Assistance with customers' incoming requests through ticketing system (messaging via help desk through email and texting channels); 
• Comfortable writing customer-facing documentation (Knowledge Base help articles, FAQs);
• Customers' Technical assistance on the first phase of integration; 
• Support and issue solution from all types of requests (payment assistance, technical questions, overall questions regarding the service); 
• Keeping high level standards in communication with clients;
• Work with CMS (keeping up to date + optimization).

Will be a plus:

• Previous experience in Fintech.
• Experience in the optimization of internal workflows.
• Experience working with B2B clients.
   

What we offer:

• Flexible schedule (4−5 shifts per week);
• Remote work;
• Opportunities for professional development and career growth;
• Apple equipment;
• Competitive salary and benefits package.