CRM Manager

Our company offers a comprehensive platform, state-of-the-art payment solutions, and top-notch analytical expertise to ensure your success from day one. You will receive a competitive starting rate along with an excellent bonus system thereafter. We are seeking a skilled professional for the Retention (CRM) Manager position. The ideal candidate will have experience in the industry, be organized and motivated, and we guarantee a pleasant atmosphere with opportunities for growth. Additionally, we offer competitive compensation and exciting bonuses.

What you need to do:

• Creating and managing triggers, roadmaps, and campaigns.
• Set up and maintain a cross-promotion framework, processes and best practice guidelines;
• Plan and implement cross-promotion retention strategies;
• Report regularly on the performance of retention campaigns;

What hard skills do you need to have:

• Experience: 2+ years in the (related) industry, Retention marketing, VIP reactivation experience
• Practical skills in: Customer.io, GA4, Ahrefs, SimilarWeb, CRM or with other systems;
• Successful experience in segmentation and conversion rate increase based on the existing customer base (players in our industry) with proven cases;
• Examples of building retention strategies by channels: email, SMS, push;
• Experience in VIP management and relationship management with VIP players will be a plus;

What soft skills are needed:

• Communication Skills: Ability to clearly convey information and ideas.
• Problem-Solving: Ability to identify issues, analyze situations, and develop effective solutions.
• Adaptability: Flexibility in responding to changing conditions and willingness to learn new skills.
• Teamwork.
• Time Management.
• Critical Thinking.

What do we offer?

1. Remote work.
2. Flexible working hours.
3. Competitive salary paid on time.
4. Friendly and proactive team.
5. No bureaucracy, unnecessary reports, or calls.
6. 20 days of paid leave, 5 sick leave and holidays are days off.