Technical Support Engineer Offline

🌟 Welcome to Lumen Global — where FinTech innovation thrives! 🚀

About Us:

✨Are you ready to be part of something groundbreaking? Our company is at the forefront of revolutionizing online payments. We've created a customer-focused payment platform that provides cutting-edge solutions and a unique ecosystem for payment processing. Whether it's online businesses, iGaming, or global payments, we empower businesses to have complete control over their payments, offering access to every common payment solution on the market. 🌐
 

Our Values 🌟

Proactiveness: We champion proactive drive for continuous improvement, fostering growth and innovation. 🚀

Engagement: We create a workplace where every team member actively contributes to our shared goals. 🤝

Responsibility: In the dynamic fintech sector, we prioritize ownership, ensuring accuracy and reliability in all actions. 💼

Solutions, not problems: Our team embraces challenges, seeking solutions with a positive attitude for continuous improvement. 💪

Teamwork and Collaboration: We thrive on collective efforts, working together cohesively for greater achievements. 🤗

Openness to Ideas: Our innovative culture actively welcomes and embraces new ideas, fostering a space for creativity and expression.
 

Requirements 🛠️:

1+ years of experience in Level 2 or Level 3 support in Product companies.

Proficiency in log analysis.

Knowledge of Web API principles/JSON/Dev tools.

Strong communicative and analytical skills.

Skills in Jira/Postman/Ticketing systems.

Basic network and systems knowledge.

Excellent communication and presentation skills, ability to multitask.

Proficient with trouble ticketing tools.

Proficiency in written English.
 

Responsibilities 📋 :

🕵️‍♂️ Undertake detailed troubleshooting and investigations to identify root causes/fixes for complex technical issues

☎️ Take ownership of and resolve customers’ product issues via chats, ticketing systems, email, etc.

🤝 Work with the engineering team to understand SDLC principles.

🧪 Contribute to the evaluation of the product releases.

📚 Contribute articles to the knowledge base to promote self-help.

🤖 Maintain solid customer relationships by handling their questions and concerns with speed and professionalism

🚀 Establish priorities and communicate rationale and timeframe clearly to customers

⏰ Overcome constraints to meet established deadlines.
 

What We Offer:

💸 Competitive compensation package based on your skills and experience.

📈 Long-term employment commitment and abundant career growth opportunities within our forward-thinking organization.

🏥 Comprehensive benefits, including sick leave, vacations, and health insurance.

🎓 English classes with a native speaker to enhance your language skills.

🥗 Nutritious free lunches and a comfortable office space in Kyiv.

🌐 Join us on this exciting adventure where your skills and passion align with our vibrant values! 🚀