Senior Billing Specialist

We are launching a new product in the Tier-1 market and are assembling a powerful team. This job is an opportunity to create a project from scratch, realise your vision, set up processes, and get a remarkable case.

We seek a Senior Billing Specialist to help us create a user-centred product.

What to expect:
— A white-niche product that positively impacts well-being and enhances daily routines.
— Flat hierarchy for quick decision-making with direct reporting to the CEO, providing a unique opportunity to influence product strategy and shape the future of the payment ecosystem.
— An engaging, supportive environment, where management fosters creativity and innovation.
— Fast-track career growth with the potential to lead the Payment department, as we actively scale this direction.
— Collaboration with Tier 1 payment providers, ensuring top-tier partnerships and seamless global transactions.
— A data-driven approach, grounded in research, enabling informed strategic decisions.

What you will do:

— Set up and optimize billing processes from scratch, ensuring scalability and efficiency, aligning them with company needs and financial objectives.

— Establish and maintain strong partnerships with payment providers, banks, and external stakeholders for smooth transactions.

— Develop and document billing workflows to streamline invoicing, payment processing, and reporting.

— Integrate and oversee global payment systems, including Stripe, PayPal, and other third-party gateways.

— Ensure regulatory compliance by collaborating with legal and finance teams while implementing fraud prevention measures to minimise risks and chargebacks.

— Manage product-focused billing processes, including checkout design, full user flow from landing page to payment and product usage, as well as target audience research.

— Analyse billing data, track key metrics, decline reasons and identify trends to drive informed decision-making.

— Work closely with finance, product, and engineering teams to align billing processes with overall business goals.

— Proactively resolve billing issues to maintain operational efficiency and customer satisfaction.

About you:
— 5+ years of experience in billing and product processes, including subscription-based B2C businesses.

— Proven experience in launching and managing new payment methods, acting as the owner of the process (not a technical specialist).

— Experience in utilising A/B testing to evaluate and optimise the adoption of new payment methods, ensuring seamless integration and maximising conversion rates.

— Expertise in working with global payment systems (Stripe, PayPal, etc) and ensuring seamless transaction management.

— Experience in opening a Merchant ID in Tier-1 geos or, at least, working with related regions.

— Strong business development experience, including the ability to negotiate with payment providers and optimize billing strategies for growth.

— Proven experience in tracking key payment metrics, analysing performance trends and decline reasons.

— Experience in managing payment disputes, with an ability to develop and implement dispute resolution methodologies.

— Ability to thrive in a fast-paced, collaborative environment, effectively aligning billing operations with business objectives.

— Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and external partners.

— Good command of English.

What we offer:

— Fully remote work with the flexibility to work from anywhere.

— Flexible schedule to suit your productivity peaks.

— Standard benefits package, including vacations, sick leaves, etc.
— Advocacy support for professional and personal matters.

— Access to a corporate library with valuable resources for growth.
— A bonus system may be considered for this role.
 

If you’re looking for the opportunity to contribute to the development of innovative products using cutting-edge technologies, join us!