IT/Security Support Engineer (German and English Speaking)
Description
Our enterprise video surveillance solutions are deployed in 50,000+ locations worldwide, from mid-sized businesses to large Fortune 100 companies, city surveillance, and government systems. In this role, you will play a key part in providing top-tier support to our partners and customers globally.
We are looking for a skilled IT&Security Support Engineer with strong German and English language proficiency to join our team. This role involves delivering best-in-class software application services and support for Video Management Software and Enterprise Products in collaboration with Global Services and R&D teams.
If you are passionate about security technology and customer-focused solutions, apply now and be part of a dynamic, global team!
Requirements
Fluent in German and English
Degree or certification in IT, Engineering, or a related field
5+ years of experience in project & customer management
Hands-on experience with CCTV, Access Control, or Physical Security Management Systems is highly desirable
Strong knowledge of TCP/IP, networks, operating systems (client/server), and hardware
Strong problem-solving and analytical thinking skills
Ability to understand client business and technical environments
Proactive in identifying potential challenges and resolving them before escalation
Experience in Solution Architecture is a plus
Background in Security or Operational projects in solution-oriented companies preferred
Responsibilities
Responsible for the delivery of projects both internally towards all project participants such as product management, development, and service as well as our partners and integrators
Development of system solutions based on the requirements of the partners or end customers and their presentation to the customer
Commissioning of video management systems, video analysis algorithms and interfaces to external systems such as superordinated management systems, other security technology systems and ERP systems
Monitoring and adherence to project budgets
Support of internal departments including Sales, Marketing, R&D etc.
Conception and execution of technical customer trainings in English and German. Other languages would be a plus