Intern Technical Support Engineer

We are looking for an Intern Technical Support Engineer for supporting B2B SAAS-service for project management.  

This is a fantastic opportunity to start your career in tech support, gain hands-on experience, and work in a collaborative, supportive environment. Successful interns will have the opportunity to continue in our company for at least one year. Join our dynamic team!

For this internship, you need to have:
— Windows\Linux installation; 

— Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;

— Understanding of Deployment Process flow and SDLC;

— Technical problem solving and analytical skills;

— Communication skills joint with the stress resistance

— Excellent English writing & verbal skills.

— Ability to learn, to self-organize and act proactively.;

— Upper-Intermediate English level (both written and verbal communication).

Preferred to have:
— Understanding Agile (e.g. SCRUM) methodologies;

— Planning skills;

— Details and Target orientation;

— Self control and time management.;

— Excellent problem-solving skills.

In this position you will be:

— Monitor application’s error messages on daily basis;

— Perform month monitoring and system health verification; 

— Install\update system environments;

— Proceed with initial Service Change Request for further escalation on appropriate level;

— Handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned Service Request;

— Regular updates for for the assigned incidents on the engineer.

Our selection process includes:

– HR interview;
– Tech interview;
– Final interview with the founders of the company. 

We offer:

— Internship schedule: Monday to Friday, 10.00−19.00;

— Office-based/remote work;

— No time trackers or other bureaucratic measures;

— Practical experience on internal projects;

— Networking with experienced professionals willing to share their knowledge and experience;

— Opportunity to obtain a contract with HYS Enterprise as a Junior specialist;

— Gifts for birthdays and professional holidays;

— Participation in internal and external events.