Trainee\Junior Customer Support Representative

Join Our Team as a Customer Support Representative! 
Are you a skilled communicator with a passion for helping others? Do you thrive in a fast-paced environment where every conversation makes a difference? We’re looking for a Customer Support Representative to join our team and provide top-notch support to our customers via chat.
If you're looking for a flexible schedule and an opportunity to grow within a dynamic and customer-focused company, this role is for you! 

What You’ll Do:

• Respond to customer inquiries and provide timely, accurate, and friendly support via chat
• Assist users with product-related questions, technical issues, and general inquiries 
• Build strong relationships with customers by ensuring an excellent service experience
• Accurately document and track customer interactions in our support system
• Collaborate with the team to share insights, identify trends, and improve overall customer experience
• Escalate complex issues to the appropriate departments and follow up until resolution 
• Stay up to date on product features, updates, and industry trends to provide the best support possible 

What We’re Looking For:

• Strong English language skills (written & verbal) 
• Previous customer support experience (preferred, but not required!)
• Excellent communication skills – you know how to make complex things sound simple 
• Strong problem-solving abilities and the ability to multitask efficiently
• Tech-savvy – comfortable using chat and customer support software
• Empathetic, patient, and customer-focused – you genuinely enjoy helping people

• Flexible availability, including occasional night shifts, weekends, and holidays 

   

  What We Offer:

• Full-time position with a structured yet flexible schedule
   Morning, day, and occasional night shifts (varied schedule for work-life balance) 
• Opportunities for growth in a supportive and collaborative environment 
• Work with a team that values your contributions and encourages new ideas

 The Hiring Process:
 

• CV Review 
• Quick Intro Call (up to 10 min) 
• Interview with the Hiring Team 
• Test Task (if applicable) 

• Job Offer! 
   

  Ready to join a fast-growing team where your work truly matters? Apply now!