Customer Support Specialist (Night shifts) Offline
Responsibilities
— Provide customer consultations regarding Forex broker operations through: Online chat, Email, Facebook page
— Respond promptly and accurately to customer inquiries
— Understand customer issues, analyze their concerns, develop their thoughts, and guide them on the best course of action for their situation
— Approach each inquiry with individual attention
— Genuinely desire to help customers
— Treat every customer as a VIP
— Maintain and enhance the positive image of the company during interactions with customers
Requirements
— Experience in customer care services from 0.5-1 year
— Ability to work 2/2 with night shifts
— Empathy and a customer-first mindset
— Ability to navigate and search within an internal knowledge base effectively
— Creative and non-standard thinking
— Strong analytical skills
— Excellent computer literacy
— Logical mindset, discipline, attention to detail, and responsibility
— Ability to work independently and as part of a team
— Professional and courteous demeanor
— Willingness to learn and grow is highly welcomed
— Knowledge of English at a level not lower than upper-intermediate/advanced
Nice to have, but NOT obligatory
— Adaptability
— Knowledge of other languages
Goals/Duties for 3 month
Provide customer consultations regarding Forex broker operations through:
Online chat (Livechat app)
Email (HelpScout app)
Facebook page (Business Manager app)
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