Support manager Offline

About this position

Support team is searching for self-motivated and quality-oriented individuals with deep crypto knowledge who can effectively resolve various clients’ requests and deliver high-class support experience. This position is a fully remote, part-time/full-time job offering.

Requirements:

• Fluency in English (at least Intermediate level)
• Knowledge of crypto industry and trading
• Ability to multi-task and manage high volume of requests
• Flexibility in the working schedule, ability to work weekend & night shifts
• Ability to work 20+ hours/week
• Customer-oriented attitude and strong communication skills
• Experience working in customer service is a plus

Responsibilities:

• Handling requests from clients via the Live Chat, email, and Discord
• Actively communicate with the team in order to improve the product
• Effectively resolve clients’ issues while providing a 5-star experience
• Provide feedback to the management