Partner Success Manager, IT Club Loyalty

Lviv IT Cluster is the largest community of tech companies in Ukraine, uniting over 300 leading tech companies and 100,000 tech professionals. We create opportunities for industry growth, drive innovation, and protect the interests of the tech business.

We are growing and expanding. Therefore, we are looking for an ambitious specialist to become part of our IT Club Loyalty team. If you are responsible, attentive to details, have excellent communication skills, and can find solutions even in the most difficult situations, this opportunity is for you.

Our ideal candidate:

• Has experience in customer or partner support;
• Possesses problem and conflict-resolution skills;
• Responsible, able to learn quickly and work with large amounts of information;
• Able to meet strict deadlines and is quality-oriented;
• Attentive to detail;
• Has strong communication skills;
• Fluent in English at an Intermediate (B1) level or higher;

An advantage would be:

• Experience with CRM systems, such as Pipedrive;
• University degree in marketing.

Your responsibilities will include:

• Provide technical support for the loyalty program hotline;
• Communication via phone, email, and Telegram;
• Processing feedback in the IT Club Loyalty mobile application;
• Reviewing and processing applications received through the IT Club Loyalty website;
• Collecting and analyzing suggestions from users and partners to improve the loyalty program;
• Establishing partnerships (as a development perspective).

We offer:

• Work in the largest tech association in Ukraine shaping the future of the tech industry;
• Opportunities for professional growth;
• Experience in implementing unique and large-scale projects;
• A supportive team of like-minded individuals who inspire and motivate;
• A comfortable office in the heart of Lviv;
• Competitive salary with regular reviews;
• Annual performance evaluation;
• Corporate events, training sessions, and other benefits.

Other important details:

• Full-time employment;
• Work schedule: 10:00 — 19:00, Monday through Friday;
• Office-based work for the first three months, transitioning to a hybrid format (office-remote) upon successful completion of the probation period;
• Office address: 3 Ulasa Samchuka Street;
• We provide a computer, office equipment, and the necessary software.