Operation Manager (L2 Support) with night shifts by CET timezone

Responsibilities :

• Tracking and handling customer support requests (via CRM, social media, Slack channels, etc.);
• Analyze incoming requests, solve them or transform into tasks and direct to responsible specialists;
• Working with partners for processing support requests;
• Preparing ready-made text scripts (templates) for handling user requests;
• Assignments and tasks from the direct manager.
• Carrying out operations in the software package. 
• Operational report on the work performed to the immediate supervisor

Requirements:

• Degree in Economics \Finance(or a related field)
• English  Pre-Intermediate level or higher
• Possessing an analytical mindset
• Detail-oriented, attention to detail and responsible
• Reliable and proficient in using a computer

Nice to have:

• Understanding of cryptocurrencies and crypto products
• Experience with 1C, admin panels, or similar programs

Conditions and benefits:

• Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone;
• Opportunities for growth: Take advantage of paid training, English-speaking clubs, support for certifications, and participation in professional events;
• Reliable conditions: Transparent terms, stable compensation, and consistent support.