Head of CRM/Retention Offline

We are an international product company in the iGaming industry with a robust presence in global markets. As part of our ongoing expansion and commitment to excellence, we are excited to announce an opportunity for a highly motivated and experienced Head of CRM/Retention to join our dynamic team.

Mission:

As Head of Retention, your mission is to be a seasoned leader capable of driving our CRM team to increase the company's turnover in the iGaming industry. We are searching for an ambitious professional who can develop and implement CRM strategies, achieve key performance indicators, and create successful plans and campaigns.

Responsibilities:

•Setting retention goals, planning and managing CRM strategy;

•Development and implementation of KPIs for the CRM department together with the HRD of the company;

•Achievement of KPIs regularly: increase of company turnover in 2 casino/sportsbook areas;

•Create a promotional plan for tactical campaigns, coordinate technical execution and placement of offers, and track the success of campaigns (casino/sportsbook);

•Manage call center processes and team;

•Develop product feature roadmaps from start to finish;

•Team management - evaluate team performance, and improve team effectiveness;

•Writing documentation (business requirements) for new/current functionality;

Key skills:

•Experience working in the position of Head of CRM in the iGaming industry for 3 years

•Demonstrates comprehensive knowledge of the iGaming sector, with a focus on a balanced ratio of 50% betting and 50% gambling or predominantly betting.

•Experienced people manager with a strong track record of leading diverse teams;

•Experience in collaborating and developing strong relationships with internal and external contacts;

•Data literate with strong analytical skills and knowledge of industry KPIs;

•Experience in creating, delivering, and reporting on successful CRM roadmaps.

Benefits:

•Flexible Working Environment: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.

• Loyalty bonus: Annually distributed bonus in February to express gratitude for your commitment and hard work throughout the year.

•Birthday Treats: Every team member receives a special treat from the company on their birthday, adding a bit of sweetness to your special day.

•Teambuilding and Celebrations: Engage in fun teambuilding activities and corporate parties, celebrating important dates and achievements together.

•Performance Reviews: Regular performance reviews help team members understand their progress, receive feedback, and discuss their goals and development within the company.

•Recognition of Life Events: We celebrate personal milestones such as birthdays, anniversaries, and professional achievements, fostering a culture of appreciation and motivation.

•English Courses:Enhance your professional growth with company-sponsored English courses at Intermediate and Pre-Intermediate levels.

•Professional Development: Opportunity to stay updated with industry trends by attending worldwide exhibitions and conferences.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!