Customer Success Manager in EdTech startup Offline

EducateMe is a platform for online academies and corporate trainers to create and manage their learning infrastructure online. It includes advanced content builder, management & analytic tools in a single place that creates a seamless experience for learners and automates many processes for an academy owner.
More than 100,000 learners were trained with the help of the platform

We’re looking for someone who will join our skilled team and help EducateMe’s customers use the platform as effectively as possible.

Key Responsibilities:
 

Onboarding part

• Help online academies and corporate trainers create a learning infrastructure using our solution
• Provide personal assistance via live chat or Zoom explaining how the platform works
• Help with the migration process from other solutions. Our AI infrastructure will assist here
   

Customer success part

• Provide support if customers have some issues or misunderstandings while using our solution
• Manage the flow of launching new announcements of new features to keep users up to date with new updates
• Create recurrent activities for Enterprise customers to gather feedback, talk about new features, and provide hints about using the platform
   

Knowledge, Skills & Abilities:

• English at least C1 since our key focus is on the North American market, specifically on the corporate B2B segment
• Experience working either in tech companies or educational companies
   

Nice to have

• CSM/project management experience will be a huge plus
• Experience with handling various responsibilities in a single position
• Experience working in startups

As you can see from the position description, it includes different areas of responsibility. If you’re not afraid of challenges and would like to grow professionally, our company will be a perfect place to work. Looking forward to your application.