Team lead / Head VIP в IGaming ( VIP Call Center Department)

We are an iGaming company with over 4+ years of experience and a team of more than 1300+ specialists. 

Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations. 

Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

Skills:
- At least 2 years of experience as a sales leader,
- Experience in building a department and planning a team to work on the outbound line,
- Strong managerial skills (ability to control, manage, plan and provide feedback to employees),
- Good understanding of retention and loyalty programs,
- Knowledge of sales methodology (preferably with cold and warm calls),
- Strong negotiation skills, ability to sell, persuade, work with objections,
- Good understanding of working with various CRM and other tools for automation and planning of the department.

Responsibilities:
- Control and management of the sales department for work with VIP clients,
- Active work with each employee of the department, receiving and providing them with feedback, resolving issues related to the employee's comfortable work,
- Customer segmentation and building a bonus policy for these segments,
- Working with CEO to improve the loyalty program,
- Organization and improvement of customer service processes and quality through properly built processes of managers' work,
- Reporting on the work of the department for senior management.
 

Why you should join us:

• We work remotely: Mon-Fri, from 10:00 to 19:00 (GMT+3) – save time by avoiding commuting.
• Work equipment  – everything you need for your productivity and comfort. 
• Paid vacation and sick leave  – we care about your health and timely rest.
• Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions. 
• Competitive salary  – your contribution will be properly valued. 
• Participation in company internal events  – knowledge exchange among colleagues and enhancing your expertise. 
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• Referral program in the company – build a dream team with us and receive nice bonuses. 
• 100% guaranteed professional development and acquisition of new skills.