Customer Support Manager/Account Manager

Join Our Team at PUSHIT! 🌟

Position: Customer Support Manager/Account Manager
Location: Remote
 

About Us:

Are you passionate about sports and technology? Tired of missing important moments in your games because no one recorded them? Say goodbye to FOMO and hello to PUSHIT! Our innovative platform captures all the highlights from your sports games, ensuring you never miss a moment. We’re on a mission to change the way amateur players experience their games, and we need you to help us!

Check out our Website, IG and YouTube *pushitreplays accounts to see how PUSHIT works.
 

What You'll Do:

As a Customer Support Manager/Account Manager, you will be building the customer service and technical support structure for PUSHIT. You will work closely with the CEO, helping to shape and optimize the support experience for our customers and users. In this role, you will not only handle day-to-day support tasks but also get involved in multiple aspects of the company's operations. You'll have the chance to see the bigger picture and make a real impact on the overall business.
 

Responsibilities:

• Provide excellent technical support to customers and users of PUSHIT.
• Assist clients with the remote integration of our system.
• Respond promptly to customers' inquiries, while learning their needs and documenting them.
• Create a new support process and CS content.
• Collaborate with the team to enhance user experience and address any challenges.
   

Requirements:

• Fluent in English and Spanish (mandatory).
• Minimum of 1 year of experience in a similar role (technical support, customer success, account management, sales).
• Strong communication and interpersonal skills.
• Patient and service-oriented.
• Ability to work independently in a remote environment.
• Passion for technology and improving processes. 
• A plus if you have experience with CRM and other service tools/apps.
• A plus if you have experience working with hardware-software combined companies.

Why Work with Us?

• Startup Culture: Be a part of an exciting startup environment where your contributions make a real impact.
• Growth Opportunities: As we expand, so will your role! There’s potential for career growth as we develop our product and team.
• Remote Work: Enjoy the flexibility of working from anywhere, allowing you to balance your professional and personal life.
• Innovative Product: Work with a cutting-edge technology that transforms the way people experience their sports activities.

Apply now by sending your resume and a brief cover letter explaining why you’d be a great fit for PUSHIT!