Business Analyst

About the Role

Netevia is a leading fintech company specializing in merchant services, payment processing, banking solutions, and CRM platforms for agents, ISOs, and merchants. We are seeking a Business Analyst who will partner closely with our Product, Engineering, Risk/Underwriting, and Operations teams to translate business needs into scalable, high-quality technical solutions within the HQ CRM ecosystem.

The ideal candidate understands complex payment flows, ACH processes, merchant onboarding, underwriting workflows, third-party integrations, and CRM functionality. This role requires strong analytical skills, exceptional communication, and hands-on experience working with agile development teams.

Main Duties & Responsibilities

Business & Systems Analysis

• Analyze Netevia’s CRM workflows, payment-processing operations, merchant onboarding flows, Instant Funding, ACH, and third-party integrations (TSYS, Fiserv, NABCO, Evolve, CRB, etc.).
• Research and evaluate new technologies or vendors (e-signature, bank partners, KYC/KYB, ACH providers, AI tools) and propose suitable solutions.
• Translate business requirements into clear, comprehensive technical specifications, including user stories, acceptance criteria, data mapping, and system flow diagrams, traisability matrix
• Review system architecture, merchant processing flows, and API documentation to ensure alignment between business needs and technical capabilities.
   

Project Delivery

• Collaborate with Product Managers, Developers, QA, and Operations to define project scope, timelines, and dependencies.
• Prepare detailed requirements for internal development and for third-party vendors; manage handoffs, clarifications, and test expectations.
• Create and maintain project plans, documentation, requirements repositories, and release notes.
   

Testing, Validation & Quality Assurance

• Support sprint activities: backlog refinement, planning, daily standup, sprint reviews, retrospectives.
• Perform data validation, review API responses, validate SFTP file formats, and cross-check processing outputs (e.g., PTS/MASS/CORP, ACH rejects, TC40).
• Participate in functional, regression, and end-to-end testing to ensure changes meet acceptance criteria.
• Identify and document system issues, data discrepancies, UI inconsistencies, and workflow bottlenecks.
  
   

Process Optimization

• Map existing workflows (underwriting, boarding, risk review, agent payouts, settlement, residuals).
• Identify inefficiencies and recommend improvements to increase automation and reduce operational workload.
• Work closely with Operations, Risk, Support, and Integrations teams to understand gaps and improve overall system performance.
   

Stakeholder Management & Communication

• Communicate progress, risks, and solutions effectively to Executives, Product leadership, and cross-functional teams.
• Lead internal check-ins and cross-departmental standups for assigned projects.
• Create user documentation: SOPs, process flows, training materials, onboarding guides.
• Train end-users on new processes, features, and system enhancements.
• Control the change request process fill out the respective documentation 

Qualifications

Required

• 4+ years of cumulative experience working in software development environments or technical product teams.
• 2+ years of experience in a technical support or technical analysis role.
• 1+ years working with CRM, ERP, or complex transactional systems.
• Strong experience with API-driven platforms, system integrations, and structured data.
• Advanced skills in MS Office, especially Excel (VLOOKUP, pivot tables), and experience with visualization tools (Miro, Draw.io, Figma), Confluence and Jira
• Proven ability to research, troubleshoot, and resolve complex system or data issues.
• Strong data analysis skills, attention to detail, and ability to interpret logs, API payloads, and SFTP file structures.
   

Preferred

• Experience in fintech, merchant services, payment processing, ACH, banking, underwriting, or risk systems.
• Knowledge of merchant lifecycle operations, payment gateways, settlement cycles, fee structures, and processor file formats.
• Working understanding of Agile/Scrum ceremonies and SDLC processes.