Payment Operation Manager

We are a global product company operating in the iGaming sector, with a strong presence across the world. To further our growth and uphold our standards of excellence, we are thrilled to offer an exciting opportunity for a driven and experienced Payment Operation Manager to join our dynamic team.

Mission:

The Payments Manager is responsible for establishing and maintaining relationships with payment service providers, monitoring transaction performance, and resolving any issues that may arise. The Payments Manager is instrumental in maintaining a reliable and efficient payment system that supports the overall business objectives.

Key Responsibilities:

- Perform daily, weekly, and monthly monitoring of billing Key Performance Indicators (KPIs), such as payment approval rate, conversion rate, canceled transactions, timeouts, etc;

- Analyze data to identify anomalies, errors, or deviations affecting the system and proactively troubleshoot issues;

- Provide efficient payment routing and flow management to maximize efficiency and processing speed;

- Understand current payment flows, methods, existing monitoring, analysis, and back-office tools;

- Collaborate with other departments across the company, including product development and technical support;

- Systematically prepare reports to monitor key payment indicators;

- Cooperate with payment system providers in the integration process and provide support in case of issues;

- Maintaining a database of payment decisions and their terms of cooperation.

Key skills:

- 2 years of experience in the billing/payment industry;

- Understanding of online payment fundamentals, methods, and technical integrations;

- Proficiency in processing financial/transactional information;

- Ability to work effectively with billing systems and monitoring tools;

- Excellent communication skills with payment providers and merchants;

- Advanced Excel and MS Office skills;

- Upper-intermediate level of English proficiency;

- Initiative and proactive approach;

- High level of independence and ability to take responsibility.

Benefits:

•Flexible Working Environment: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.

•Loyalty bonus: Annually distributed bonus in February to express gratitude for your commitment and hard work throughout the year.

•Birthday Treats: Every team member receives a special treat from the company on their birthday, adding a bit of sweetness to your special day.

•Teambuilding and Celebrations: Engage in fun teambuilding activities and corporate parties, celebrating important dates and achievements together.

•Performance Reviews: Regular performance reviews help team members understand their progress, receive feedback, and discuss their goals and development within the company.

•Recognition of Life Events: We celebrate personal milestones such as birthdays, anniversaries, and professional achievements, fostering a culture of appreciation and motivation.

•English Courses:Enhance your professional growth with company-sponsored English courses at Intermediate and Pre-Intermediate levels.

•Professional Development: Opportunity to stay updated with industry trends by attending worldwide exhibitions and conferences.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!